IT Support Officer

il y a 1 semaine

Leuven, Belgique Parkwind NV Temps plein

**Who are we?**

Parkwind N.V. is an independent green energy company that develops, finances, and operates offshore wind farms. With more than a decade of experience and 771 megawatts under operational management, Parkwind has four operational windfarms in Belgium and is currently developing projects in Germany (Arcadis Ost 1 - 247 MW) and Ireland (Oriel Windfarm - 330 MW). Parkwind’s global ambitions include several international joint development partnerships and pioneering R&D projects.

Parkwind is committed to making green energy available and affordable for everyone through its unique approach covering the entire value chain of offshore wind, establishing Parkwind as a reliable and competitive partner to communities, governments and suppliers globally.

Behind Parkwind’s successes are our people. Working in engineering, technology, finance, operations and more, our 120 employees share an entrepreneurial spirit and a dedication to our company and purpose.

We recruit a wide variety of profiles worldwide, from young graduates to experienced professionals, to help us achieve our ambitious green goals. We need dynamic, purpose-driven enthusiasts who can thrive in a rapidly changing environment, question the status quo and think beyond the limits of their job description.

Work alongside some of the world’s leading offshore energy experts. Learn, grow and develop together with our independent company. Join us in building a sustainable future.

**Your role**:
**Tasks and responsibilities**:

- Providing technical assistance to our end users in a Microsoft Office 365 Cloud/Windows environment. e.g. helping install, upgrade and troubleshoot hardware and software systems, conducting remote troubleshooting, testing alternative pathways until issues are resolved, recording of technical issues and solutions in logs and directing unresolved issues to the next line of support.
- Creating user manuals and work instructions, if required, and contribute to improve IT related processes.
- Organizing user trainings and defining ways how to prevent repetitive problems or questions.
- Conducting IT satisfaction surveys and improve the IT service, based on user input.
- Pro-active monitoring of IT systems (health, speed, consistency and security)

Depending on experience and learnings, gained during the job, responsibilities can be expanded.

**Your profile**:

- All round IT knowledge as well as knowledge of the Microsoft Office 365 cloud environment, is a strong asset.
- Knowledge of Dutch and English is required.
- Function is based in Leuven, but regular visits (e.g. once a week) to our Coastal Office in Oostende are required.
- Good interpersonal skills and enthusiastic in providing support to end users.
- Ability to actively communicate with end users to define their needs, to understand their questions, to create consensus on timing, approach & solution.
- Ability to ask targeted questions to diagnose problems, followed by a problem-solving attitude whereby future proof and sustainable solutions are implemented.
- Ability to set norms and standards, improve these and guarantee that processes and actions are in line with these standards.
- Real team player, which includes an honest & open communication, flexibility, helping colleagues, discretion,
- Ability to work pro-actively, independently and autonomously
- Eagerness to learn and to keep up with latest IT and business trends and evolutions.

**What we offer**:

- A challenging position in a stimulating professional environment within a fast-growing international industry;
- A function with a lot of variety and responsibility;
- The ability to develop your personal and professional skills;
- An attractive remuneration package.

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