IT Support

Il y a 2 mois

Leuven, Belgique Parkwind NV Temps plein

Parkwind develops, finances, and operates offshore wind farms. Since 2023 Parkwind has been wholly owned by JERA, the Japanese energy group that is one of the world’s largest electricity producers. It is now part of JERA Nex, JERA’s renewable energy subsidiary.

With more than a decade of experience and 1028MW under operational management worldwide, Parkwind is currently expanding internationally. Our team of 160 professionals works from Belgium (Leuven & Ostend), Germany, Ireland, Norway, Greece, Australia, and New Zealand, and is committed to making green energy available and affordable for everyone.

**Parkwind as an employer**
At Parkwind, we want to create a better world for future generations by making offshore wind energy available to all. We are ambitious and set the bar high for ourselves with enthusiasm, not only today but also tomorrow. This is not a short-term job but requires a long-term commitment and vision for the future.
And we realize that changing the future starts with ourselves. Parkwind's real magic lies in people. We do business with people, for people. And that is why we find it essential to work together in an open and safe environment, where everyone feels welcome and can contribute optimally.

In light of further international expansion of its business, Parkwind is looking for an IT Support Officer.

**Your role**:

- Provide 1st line technical assistance to end users in a Microsoft Office 365 Cloud/Windows environment.
- Install, support, upgrade and troubleshoot hardware and software systems,
- Conduct remote troubleshooting,
- Record technical issues and solutions in service desk system
- Escalate unresolved issues to the next line of support.
- Create user manuals and work instructions and improve IT processes.
- Organize user training and define ways to prevent repetitive problems or questions.
- Conduct IT satisfaction surveys and improve service based on feedback.
- Pro-active monitor of IT systems (health, speed, consistency, and security)

**Growth potential**: Expand your responsibilities based on experience and learnings, gained during the job.

**What we expect**:

- A first professional experience in a similar role and/or relevant degree.
- All round IT knowledge, especially with Microsoft Office 365 cloud.
- Fluent in Dutch and English.
- Willingness to regularly visit our Coastal Office in Oostende.
- Good interpersonal skills and enthusiasm for supporting users.
- Strong communication skills to understand users needs, clarifying issues, crate consensus on timing and agree on solutions.
- Problem-solving mindset with a focus on implementing sustainable solutions.
- Ability to set, maintain and improve norms and standards.
- Real team player with honest and open communication, flexibility, a helpful attitude, and discretion.
- Ability to work pro-actively, independently. Eager to learn and stay updated on IT, business trends and evolutions.

**What we offer**:

- A position in a stimulating professional environment within a sustainable, fast-growing international industry that has a long-term ambition to contribute to global decarbonization.
- A challenging function with a lot of variety.
- The ability to develop your personal and professional skills.
- An attractive remuneration based on your skills and achievements combined with an extensive package of extra-legal benefits.
- We believe in the benefit of flexible working hours and location and appreciate that we see one another in person regularly.

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