IT Support Agent

il y a 7 heures


Leuven, Belgique Spot On Sp. z o.o Temps plein

You mainly take up your responsibilities as a IT Helpdesk & Support Agent and aside from that you will be involved in dedicated projects on Microsoft technologies;
- You analyze and gather requirements;
- You will follow up on the incidents, internal and external;
- You are the first point of contact and provide a customer friendly approach and handling;
- You are flexible, able to handle and solve different situations and can deal with stress;
- You give best practice advice on different levels on technical and process requirements;
- You report on progress and proposed solutions to the client, team or stakeholders;
- You follow up and dispatch or resolve the support requests according the Service Level Agreements;

**Profile***:
**Job Requirements**:

- You have a passion for helping people with software problems and you have at least 1 year of experience in an IT support environment, preferably in an IT Helpdesk or IT Service Desk environment;
- You are committed, detail-oriented and team player and you have a can-do attitude;
- Good communication skills and can work well independently as well as in a team;
- A good understanding of Network management protocols;
- Understanding of management methods, like ITIL;
- Very good knowledge of reporting modules ( XLSX, SQL,..);
- Flexible, willing to work extended support hours and/or weekends on guard duty;
- You speak and understand Dutch and French in combination with a professional level of English;
- Nice to have:

- Experience in Sharepoint administration;
- knowledge of O365 and Azure;
- Experience in Lotus Domino.

**Location**:

- You will be based in our offices in Leuven; occasional travel may be required.

**We Offer**:

- A flexible and stimulating environment with challenging missions and projects;
- The chance to work together with a team of IT experts and a network of partners;
- Extensive tools and practices to support you in your daily work;
- Extensive support to grow your career in line with your ambition and expertise;

**Job location**:
***Job location***:
Belgium, Flanders, Flemish Brabant

***Location**
***:
Leuven

***Education level***:
Bachelor (professional)

***Experience level***:
More than 1 year working experience

***Languages**
***:

- French (C1 - Proficient User: advanced)
- Dutch (C1 - Proficient User: advanced)
- English (B2- Independant User: upper intermediate)



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