Senior Customer Relationship Manager

il y a 3 jours


Bruxelles, Région de Bruxelles, Belgique Contexte Temps plein

About Us

Contexte is a dynamic company dedicated to providing exceptional services to our customers. We are seeking a highly skilled Senior Customer Relationship Manager to join our team.

Job Description

The Senior Customer Relationship Manager will be responsible for owning a portfolio of customer accounts, handling onboarding, training, renewals, customer retention, daily support, and account growth. This role requires close collaboration with internal teams, including Sales, Communication, Marketing, and Product, to ensure a cohesive and effective response to customer needs.

Key Responsibilities:

  • Onboard and train new customers transferred from Account Executives.
  • Provide regular and personalized account monitoring.
  • Negotiate and finalize contract renewal terms.
  • Work closely with internal teams to prepare and propose attractive and competitive offers.
  • Create account maps and customer personas.
  • Create and deliver customized sales proposals.
  • Participate in in-person events for Brussels-based audience.
  • C coordinate projects effectively across editorial, product, marketing, and communications teams.
  • Gather and communicate customer feedback to product development teams to improve the company's offerings.

Requirements

To be successful in this role, you will need:

  • A 3- to 5-year higher education degree in business, marketing, communications, or an equivalent field.
  • A minimum of 3 years of experience in account management, ideally in the media sector.
  • A minimum of 2 years of sales experience.
  • Experience in Sales Force is a plus.

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