Customer Relationship Management Specialist

il y a 4 jours

Bruxelles, Région de Bruxelles, Belgique EUROPEAN DYNAMICS Temps plein

We currently have a vacancy for a Customer Relationship Management Specialist fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either on the company's premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major client's IT team on site.

Your tasks

  • Customer relationship management aiming at the adoption of digital solutions;
  • Portfolio management for the ongoing project related to the DISS domain;
  • Creation of adoption dashboards and reports, and stakeholder maps or similar;
  • Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions;
  • Autonomously turn communication objectives into strategies, tasks and activities and oversee /contribute to their implementation;
  • Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action);
  • Defines work packages, reviews deliverables, and ensures quality control, risk analysis as well as daily management and follow-up;
  • Analyze business needs and how digital solutions can be used to meet them.

Requirements

  • University degree in IT or relevant discipline, combined with minimum 15 years of relevant working experience in IT;
  • Experience in the use of Atlassian collaborative tools (e.g., Confluence, Jira) and Microsoft Office Tools (e.g., PowerPoint, SharePoint);
  • Proven experience on communication with stakeholders;
  • Good knowledge of Jira or other Portfolio management tools;
  • Knowledge of customer relationship management practices and tools;
  • Knowledge in using tools to build stakeholder maps and adoption dashboards and reports;
  • Knowledge in analyzing customer segments, e.g., experiencing a specific product problem;
  • Experience in the IT domain will be considered as an asset;
  • Excellent command of the English language.

Benefits

If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English, quoting reference (17569/09/2024).

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

EUROPEAN DYNAMICS (ED) (www.eurodyn.com) is a leading Software, Information and Communication Technologies company, operating internationally (Athens, Brussels, Luxembourg, Copenhagen, Stockholm, London, Nicosia, Hong-Kong, Valetta, etc). The company employs over 1000 engineers, IT experts and consultants (around 3% PhD, 36% MSc and 53% BSc or equivalent). We design and develop software applications using state-of-the-art technology. The group generates annual revenues in the range of EURO 40 million, with an EBITDA in the range of 20%. The value of our contract portfolio exceeds EURO 250 million. EUROPEAN DYNAMICS is a renowned supplier of IT services to government institutions, multinational corporations, public administrations and multinational companies, research and academic institutes.

As part of our dedication to the diversity of our workforce, we are committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion.

EUROPEAN DYNAMICS (ED) adheres to the General Data Protection Regulation principles by applying its Privacy Policy as published in www.eurodyn.com/privacy. By submitting an application to this position and by sharing your personal data with ED, you acknowledge and accept its Policy and authorise ED to process your personal data for the purposes of the company's recruitment opportunities, in line to the Policy.

  • Customer Relationship Management Specialist

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique EUROPEAN DYNAMICS Temps plein

    Description We currently have a vacancy for a Customer Relationship Management Specialist fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either on the company's premises or on site at customer premises. In the context of the first assignment, the successful candidate will...

  • Customer Relationship Management Specialist

    il y a 4 semaines

    Bruxelles, Région de Bruxelles, Belgique Response Informatics Temps plein

    We currently have a vacancy for a Customer Relationship Management Specialist fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the company's premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in...

  • Customer Relationship Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Morrison Finance Temps plein

    Morrison Finance is a leading player in the financial services sector, offering a unique opportunity for a Customer Relationship Manager to join its team.Job Description:The Customer Relationship Manager will be responsible for managing customer relationships, ensuring seamless execution of credit decisions, and developing commercial and analytical...

  • Senior Customer Relationship Manager

    il y a 12 heures

    Bruxelles, Région de Bruxelles, Belgique Contexte Temps plein

    About UsContexte is a dynamic company dedicated to providing exceptional services to our customers. We are seeking a highly skilled Senior Customer Relationship Manager to join our team.Job DescriptionThe Senior Customer Relationship Manager will be responsible for owning a portfolio of customer accounts, handling onboarding, training, renewals, customer...

  • Relationship Manager

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique ING Temps plein

    Relationship Manager Institutional Business center Institutional Brussels 50% work from home A day in the life of a Relationship Banker Institutional •Within the Business Banking segment, you aim to develop the profitability and manage the risks of a portfolio of Public Authorities and Non-Profit Organizations in the Region of Brussels. •You...

  • Customer Success Specialist

    il y a 3 jours

    Bruxelles, Région de Bruxelles, Belgique Winpeo Temps plein

    Come and discover the world of sales with us as a Customer Success Specialist at Winpeo! You will play a vital role in building lasting relationships with clients, identifying new business opportunities, and driving sales growth.What We OfferA supportive environment that encourages professional growth and development.Flexible hours to suit your...

  • Customer Compliance Specialist

    il y a 21 heures

    Bruxelles, Région de Bruxelles, Belgique Evertys Temps plein

    **Job Description:**We are seeking a skilled Customer Compliance Specialist to join our team at Evertys. As a Customer Compliance Specialist, you will play a crucial role in ensuring the integrity of our corporate banking services.About the Role:Develop and implement effective KYC processes for international corporate clients, ensuring compliance with legal...

  • Account Relationship Manager

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Nexeo Temps plein

    Nexeo Belgium is a consultancy company supporting clients in the banking, finance and insurance sectors throughout their transformation projects. From business consulting to IT solutions implementation, our team provides expert guidance.As an Account Relationship Manager at Nexeo, you will be part of an international environment with offices in France,...

  • Global Relationship Manager

    il y a 20 heures

    Bruxelles, Région de Bruxelles, Belgique Lockheed Martin Temps plein

    Job DescriptionThe Senior Business Development Manager role works closely with the MFC International team to strengthen customer relationships and support the development and delivery of Missiles and Fire Control (MFC)/OneLM strategy in the Benelux region.Represent Lockheed Martin with key national Government, political, industrial and military stakeholders...

  • Commercial Relationship Manager

    il y a 9 heures

    Bruxelles, Région de Bruxelles, Belgique Stepstone Temps plein

    Stepstone Belgium is a digital platform connecting job seekers with their ideal employment opportunities. We are a leading online job board in Belgium, dedicated to making a positive impact on the labor market.We are part of The Stepstone Group, a global expert in job-tech platforms. This enables us to leverage cutting-edge technology, data, and industry...

  • Sales Specialist

    il y a 2 jours

    Bruxelles, Région de Bruxelles, Belgique Elemaster Temps plein

    SITE: Elemaster Electronic Technologies – Belgium, Zonhoven, Bruxelles DEPARTMENT: Corporate Sales Management JOB DESCRIPTION The candidate is a dynamic and talented Sales Specialist with 3-5 years of sales experience, preferably in a company in the electronics manufacturing sector. He/She will expand relationships with existing Customers and...

  • Customer Engagement Specialist

    il y a 2 semaines

    Bruxelles, Région de Bruxelles, Belgique Nexeo Temps plein

    Nexeo Belgium's mission is to support its clients in the banking, finance, and insurance sectors through every phase of their transformation projects. We provide expert consulting services, from business strategy development to IT solutions implementation.As a Commercial Operations Coordinator, you will join an international team with offices in France,...

  • Customer Experience Specialist

    il y a 6 jours

    Bruxelles, Région de Bruxelles, Belgique F. Hoffmann-La Roche AG Temps plein

    Job OverviewF. Hoffmann-La Roche AG is seeking a Customer Value Stream Partner to bridge the gap between customer needs and supply chain operations.ResponsibilitiesOptimize customer service coordination by streamlining processes and ensuring efficiency.Develop market insights and stakeholder relationships to drive business opportunities.Manage supply chain...

  • Customer Experience Specialist

    il y a 24 heures

    Bruxelles, Région de Bruxelles, Belgique Morrison Finance Temps plein

    Morrison Finance is a dynamic and fast-growing company looking for a Junior/Medior Customer Experience Specialist. As a customer service-oriented professional, you will be the main point of contact for clients, handle their requests, and provide tailored solutions.Key Responsibilities:Support financial operations by fostering relationships with B2B...

  • Client Relationship Director

    il y a 7 jours

    Bruxelles, Région de Bruxelles, Belgique UC Experts - Value Added UC Distributor Temps plein

    UC Experts - Value Added UC Distributor is seeking a Client Relationship Director to lead the development and maintenance of strong relationships with clients.About the RoleThe ideal candidate will have a proven track record of success in account management and be able to develop and maintain strong relationships with clients.Key ResponsibilitiesLead the...

  • Client Relationship Manager

    il y a 4 jours

    Bruxelles, Région de Bruxelles, Belgique Home Health Products Group Temps plein

    **About Home Health Products Group**We are expanding our team in the Aesthetic Sector, driven by the success of Detoxbody. Our commitment to customer support and follow-up has led us to invest in these areas.Are you a motivated professional with a passion for the aesthetic sector?You should have strong communication skills and be able to build long-term...

  • Business Growth Specialist

    il y a 24 heures

    Bruxelles, Région de Bruxelles, Belgique Optimy Temps plein

    Our Mission">We believe that great customer relationships are the foundation of business growth. Our goal is to build a loyal customer base that not only sticks with us but also expands their investment in our solutions.About the Role">As a Business Growth Specialist, you will be responsible for building strong relationships with customers and driving...

  • Customer Relationship Specialist

    il y a 1 semaine

    Bruxelles, Région de Bruxelles, Belgique Jobs Temps plein

    At lu, we're a leading online job board dedicated to connecting job seekers with their ideal employment opportunities.We're proud to be part of The Stepstone Group, a global expert in job-tech platforms. Leveraging cutting-edge technology, data, and industry expertise allows us to continuously innovate our services and meet the needs of the job market.In the...

  • Customer Success Manager

    il y a 3 jours

    Bruxelles, Région de Bruxelles, Belgique Optimy Temps plein

    Customer Success and Revenue GrowthWe are seeking an experienced Customer Success and Revenue Growth professional to join our team. As a key member of our business development unit, you will be responsible for driving customer satisfaction, retention, and revenue growth through strategic partnerships and cross-sell/upsell initiatives.About the RoleDevelop...

  • Customer Service Manager

    il y a 2 jours

    Bruxelles, Région de Bruxelles, Belgique speos Temps plein

    Customer Service Manager (B2B) Mission Be responsible for setting up, managing, and supervising an efficient and high-performing Customer Service team based on a product-oriented, customer-centric approach. Ensure that customers receive high-quality service and that their questions and concerns are handled effectively and professionally. Continuously...