Process Analyst
il y a 1 jour
Process Analyst - servicing transformation project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced Process Analyst to support a large-scale Service Centre reorganization project, focused on redesigning team structures and improving organizational effectiveness. role purpose As a Process Analyst, you will: Assess current processes across the Contact Centre, Middle Office, and Back Office Identify activities directly linked to client interaction Recommend a new team structure aligned with target activities, required skills, and operational needs key responsibilities Prepare and facilitate workshops with cross-functional teams MAP, analyze, and redesign end-to-end operational and service processes Apply a data-driven approach to extract insights and support transformation decisions Create clear, structured documentation for stakeholders and senior leadership Present findings and recommendations to Senior Management Contribute to organizational design and support change management initiatives required competencies Strong workshop preparation & facilitation capabilities Expertise in process design / process re-engineering Analytical, data-driven mindset Excellent documentation and structuring skills Confident and clear communication with Senior Management Experience in organizational team structure design Background in Contact Centres, Operations, or financial services is an advantage
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Process Analyst
il y a 5 jours
Bruxelles, Belgique Innova Temps pleinProcess Analyst - Servicing Transformation Project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced...
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Process Analyst
il y a 5 jours
Bruxelles, Belgique Innova Temps pleinProcess Analyst - Servicing Transformation Project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced...
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Process Analyst
il y a 5 jours
Bruxelles, Belgique Innova Temps pleinProcess Analyst - Servicing Transformation Project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an...
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Process Analyst
il y a 5 jours
Bruxelles, Belgique Innova Temps pleinProcess Analyst - Servicing Transformation Project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced...
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Bruxelles, Belgique Innova Temps pleinProcess Analyst - servicing transformation project A major Servicing Transformation Program is underway to enhance efficiency for employees and customers, increase customer self-service, and build future-proof operations. The program impacts Operations and Contact Centres and spans multiple Business and IT initiatives. We are looking for an experienced...
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Business Process Analyst
il y a 1 semaine
Bruxelles, Belgique eXalt Temps pleinSi tu veux être acteur, pas spectateur. Si tu veux apprendre vite, construire vraiment, réussir ensemble. Alors tu es probablement déjà un eXalté.À propos du rôleExalt recherche un Business Analyst orienté Process & Optimisation pour rejoindre nos projets à forte valeur métier, au cœur d'organisations publiques, énergétiques et...
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AG Insurance
il y a 2 semaines
Bruxelles, Belgique AG Insurance Temps plein"Supporter van je leven' is niet zomaar een slogan. Het is een ambitie, een mindset. Want bij AG staan mensen centraal. Wij zorgen ervoor dat jouw job zin heeft, zodat jij zin hebt om bij ons te werken. Dag in dag uit maken we samen het verschil voor onze klanten. Zodat ze in alle rust van hun leven kunnen genieten. Vanuit het team Process Underwriting Non...
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Functional Analyst
il y a 21 heures
Bruxelles, Belgique darwind Temps pleinÀ propos de l'entrepriseÊtes-vous Functional Analyst avec plus de 2 ans d'expérience ? Prêt(e) à évoluer dans un rôle où l'humain, l'impact et le développement professionnel sont prioritaires ? Chez darwind, nous accueillons des analystes motivé(e)s souhaitant renforcer leur expertise fonctionnelle et travailler sur des projets digitaux à forte...
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Training Business Analyst
il y a 5 jours
Bruxelles, Belgique SMT Africa Temps pleinOfficial Distributor for Volvo Construction & Equipment , Volvo Penta and Volvo Trucks & Bus, SMT offers a wide range of products in more than twenty countries of North, West & Central Africa , Belgium, the Netherlands and GB. We operate an outstanding own sales and service network which excels in operational agility and entrepreneurial spirit. In...
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Lead Process Improvement Specialist
il y a 5 jours
Bruxelles, Belgique beBeeImplementation Temps pleinJob Description We are seeking a seasoned Process Implementation Lead to join our team. As a key member of our organization, you will be responsible for the effective implementation of business processes, ensuring seamless execution and continuous improvement. The successful candidate will have a proven track record of leading process improvements, with...
