Customer Specialist
il y a 2 semaines
Who we are?
Silverfin is a cutting-edge cloud software solution built by accountants, for accountants.
Founded in 2013, Silverfin was created to solve the frustrations of manual, error-prone processes in analysing financial data and compliance. From day one, we’ve been a cloud-first platform with an open API architecture, leveraging structured data to transform how accountants work.
Our mission is simple: to enhance and support the accountancy profession through AI and automation, ensuring accountants remain relevant and respected in the future of finance.
In 2023, Silverfin became part of the Visma Group, joining one of Europe’s leading providers of cloud software. This partnership strengthens our ability to innovate and expand our impact within the accountancy industry.
Today, Silverfin is trusted by over 930 firms across 16 countries. Our clients include all of the Big 4 accounting firms, as well as leading global networks like BDO, PKF, Baker Tilly, Grant Thornton, and Moore.
Headquartered in Ghent, with offices in London, Luxembourg, and Gouda (NL), we’re a team of over 180 people - including a diverse remote engineering team working across multiple time zones - all working together to drive innovation in accounting.
We care about our customers - a lot - so we always want to give them superior customer experience. And that’s where you come in
We’ve built one hell of a product and our customers love us. Even our customers’ customers love us. Silverfin solves a very real problem: it automates a large chunk of the repetitive tasks that people working in financial services spend their time on and improves communication with their customers.
We have been growing rapidly since our launch in 2013. Originating from Belgium, we have successfully launched activities in the UK, Benelux and Nordics.
From these offices, we’re serving a strongly growing client base, including the big 4, in 15 countries with 180+ colleagues.
Why should you join our team?
Our Customer team solves complex issues that demand time and investigations. We need to understand our clients needs and problems and we try to improve our product every day.
Everyday you’ll learn something new - no two days are the same. And you’ll have fun, loads of fun.
**What you’ll be doing...**:
- You are the single point of contact for our international customers, dealing with questions, issues and/or complaints - big or small
- You act as the bridge between our clients and your colleagues in other teams
- Identify customer needs and help customers use specific features
- Proactively explore ways to solve problems quickly, take ownership and manage customer expectations
- Build strong relationships with customers
**What makes a good Customer Specialist?**:
- You are obsessed with customer satisfaction and have the natural reflex to go the extra mile
- You have confidence in managing difficult conversations with demanding customers
- Fluent in Dutch & English, working efficiency in French is a plus
- Strong written and verbal communication skills
- In order to be successful, you must be passionate about technology and providing high calibre customer experiences.
- The guts to take up a role outside of your comfort zone, a can-do mentality and eagerness to learn
- Finance / accounting knowledge by experience or education is a plus but not a must
**We care for you**:
- ** Be part of something bigger** - Join a growing SaaS company that’s now proudly part of Visma, Europe’s leader in mission-critical cloud software.
- ** A connected team, wherever you are** - Take part in regular team activities, retreats, and offsites to keep our culture thriving.
- ** Grow with us**- Take advantage of career development opportunities and a personal training allowance to support your growth.
- ** Time to recharge**- Enjoy our company-wide Wellbeing Days off each month (reviewed annually).
- ** Fair compensation**- Receive a competitive rewards package with benefits tailored to your role.
- ** Flexibility with connection** - We have a hybrid setup, with a minimum of two days a week in the office. However, we understand that life can be unpredictable, so we offer flexibility to accommodate unexpected events. Our offices in Belgium (Ghent), the UK (London - Old Street / Shoreditch), the Netherlands (Gouda), and Luxembourg provide great spaces to collaborate and connect.
How we work
At Silverfin, we're an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status. We're committed to elevating talent by creating an environment where we can all thrive together.
We have a unique culture with our values as the backbone:
**Who we are** - _Authentically human_
**How we think** - _With a growth mindset_
**How we act**:
- _Bravely, side by side_
**How we win** - _By doing what we love_
At Silverfin we make our own way. We
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