Back Office Assistant
il y a 22 heures
We are currently looking for Service Coordinator (F/M) based in Bruxelles. The Customer Service coordinator will be responsible for providing the service team with administrative support and enhances the efficiency of the service process between the organization and its customers and for interacting with internal and external customers. The holder of this position supports the internal team by planning and processing orders as well as by communicating with customers and internal departments.
**Grow with us - Your Responsibilities**:
- Work with both clients and departments within the organization to ensure client orders, delivery slips and invoices are processed correctly and on-time
- Coordinate with commercial operations and financial colleagues to handle purchase orders, track customer orders, etc.
- Coordinate with customers, agents or other departments on logistics services requests (e.g. correct shipment, returns, unblocking of order in finance department) and maintain records on systems
- Check delivery times with internal departments and headquarters
- Maintain and ensure accuracy of contract terms, agreements and related documents
- Guarantee invoice verification and generate and distribute customer reports and service billings
- Assist in customer payment arrangements with finance department
- Take responsibility for the registration and follow up of all integrated solution leads and opportunities
- Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time
- Update key products end user list
- Manage requests for technical documentation and quotation for customers
- Develop and execute analytical tools for CRM and SAP based reports and develop statistical sales reports
- Identify new tenders and complete tender documents with supervision (tender management)
- Provide reports on various topics, e.g. customer complaints on loss / delays
**What will convince us**:
- Academic degree in business administration or 2-3 years of work experience in customer service or order processing department.
- Reporting skills
- Service and detail orientated
- Good communication and teamworking skills
- Proven software skills, e.g. Microsoft Office, SAP and any field management software
- Fluent in Dutch, French and English
**What we offer**
Our ambition is to simplify progress in life science research and the biopharmaceutical industry to help translate scientific findings into new therapeutics faster and more efficiently. So that more people can obtain access to better medicine. Nearly **15,000** employees at more than 60 production and sales locations worldwide are committed to this vision. And together, we have grown strongly over the past years. Do you also want to contribute to our vision? Grow with us and benefit from working with a Global Player that has kept its familiar atmosphere.
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