Hotel Customer Service Agent Nf-02

**Duties**:

- Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations.
- Serves as the hotel representative welcoming and interacting with guests, internal and external customers, and other visitors.
- Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests, identification and entitlements verification, payment processing and guest room key provision and control.
- Maintains and updates notes and logs of all activities, and reports to management discrepancies and performance outcomes.
- Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost and found, accountability reports, parking assistance and security for the hotel operation

**Requirements**:
**Conditions of Employment**:

- Direct Deposit and Social Security Card is required
- Meet qualification/eligibility/background requirements for this position.
- Possesses satisfactory completion of pre-employment background checks in accordance with AR 215-3, 2-13, to include a Tier 1 background investigation.
- Must be able to work rotating shift to include evenings, nights, holidays and weekends.

**Qualifications**:

- Possess demonstrated knowledge, skills, and abilities that indicate the capability to work independently, and perform the duties summarized above with mínimal to no supervision.
- Must possess good customer service skills, a positive attitude, and desire to help others in order to exercise tact and diplomacy when interacting with people.
- Must be able to communicate verbally and in writing using the English Language in a clear, concise, and grammatically correct manner.
- Must have mathematical ability to add, subtract, multiply and divide at the level necessary to prepare reports, count accurately, and provide accurate change.
- Must have the ability to use office automated equipment in the performance of the required duties.
- Must be comfortable with and have experience using common office software with capabilities similar to Microsoft Outlook, SharePoint, Word, PowerPoint and Excel.

**Referral lists are based on the qualifications stated in the job announcement. Your qualifications MUST be fully described in your resume. In describing your experience, be clear and specific. No assumptions will be made regarding your experience.**

**Education**:
This job does not have an education qualification requirement.

**Additional information**:
**Manual Applications**:
**Allowances, Incentives, and PCS Costs**:

- Payment Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest.
- Allowances, differentials, or incentives **are not** authorized.
- Employment Overseas provides a lot of additional benefits & entitlements, for information click here
- Applicants must comply with the Exceptional Family Member Program, for information click here

**Please check out our Applicant Information Kit**:
**Other**:

- Additional referrals may be made from this vacancy announcement for up to 90 days after the closing date.
- Conversion of employment category (from Flex to RPT/RFT) may be accomplished without further competition in accordance with AR 215-3.
- THE TOUR OF DUTY REQUIRES ROTATING SHIFTWORK TO INCLUDE WEEKENDS AND HOLIDAYS.
- Applications are valid for 90 days after submission date. Applicants will be referred to selecting officials as additional vacancies occur.

**Overseas Employment Eligibility**
- **U.S. citizens overseas under ordinarily resident status are not eligible for appointment under the Status of Forces Agreement.**:

- **In NATO countries employment of non-U.S. citizens under U.S. conditions is restricted by the NATO SOFA to individuals who are nationals of a NATO country. These individuals may not be employed under U.S. employment conditions in the country of their citizenship.**
- Benefits

Review our benefits

**How You Will Be Evaluated**:
You will be evaluated for this job based on how well you meet the qualifications above.

**Applicants can claim the following eligibilities in the following order**:
Under DoD guidelines, SEP is lost once a spouse obtains or declines a regular or permanent Appropriated Fund (APF) or Non-Appropriated Fund (NAF) position whether the preference was applied or not (this includes AAFES positions).

Required documents for each consideration category can be found in the applicant information kit. Eligibilities are listed above in the consideration order in accordance with the AR 215-3. Applicants will only be awarded the highest preference/priority consideration found eligible. Failure to provide supporting documentation to validate preference or priority consideration claims could adversely impact the applicant's eligibility.
- Benefits

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