Customer Success

Shyfter is an innovative SaaS startup that's revolutionizing the HR sector. We offer a range of powerful HR solutions, helping businesses streamline their workforce management, scheduling, and productivity. Since our inception, we have rapidly grown (x3 each year ) and raised a significant amount of funds from both private business angels and the public sector. This strong financial backing, combined with our cutting-edge technology, has positioned us as a significant player in the HR-Tech landscape. As Shyfter continues to rapidly expand across various countries, we remain committed to solidifying our reputation in our home ground, Belgium. With the goal of becoming the #1 HR Scheduling solution in the country, we recognize the importance of serving our Dutch-speaking customers with unparalleled dedication and expertise. Therefore, we are seeking to boost our team with individuals who are not only proficient in Dutch but are also passionate about delivering top-notch customer service. We firmly believe that providing exceptional support to our local customer base will fortify our standing as Belgium's number one HR Scheduling solution provider. Tasks - Onboard new customers. - Secure revenues from a portfolio of customers, in particular by negotiating to retain those who question their subscriptions (if any ). - Encourage use and adoption among different user profiles, from administrators to employees, particularly during project rollouts. - Pass on expertise in all functionalities for optimal use, ensuring that they are adapted to their specific needs (configuration advice, onboarding,...). - Identify opportunities to upsell licenses and options as projects grow and evolve. **Requirements**: - A first successful experience in Customer Success and/or managing a customer portfolio. - Ability to quickly establish relationships and build trust with all types of contacts. - Ability to quickly analyze a situation and provide simple answers, even when faced with complex problems. - Ability to be organized, pedagogue and patient. - You have to be “Digital friendly”, we use tools like Slack, Notion, Hubspot, Intercom, - You are autonomous in your work and have a strong team spirit. - You are fluent in Dutch and English or French. - You have flawless spelling (tools exist : )). - Knowledge of HR is a plus but not required. **Benefits**: - We offer you a full-time contract (CDI) with a top salary in line with the market. - 13th month, performance bonuses, etc... - A Monizze meal-vouchers card. - You'll be fully protected by Alan, top-notch health insurance - You'll also have plenty of free time to relax with your 6 extra days off. - We offer you a whole range of online resources to perform, you'll see that it's important to be well equipped. - We also offer a first-class technical environment, a great working atmosphere but above all a real opportunity to develop yourself in a hyper-growing startup. - We also offer a first-class technical environment, a great working atmosphere and above all a real opportunity to develop yourself in a hyper-growing startup. - Offices in the center of Brussels in M-Village. - For this position, we are happy to work with you in our Brussels HQ (3 days/week) when you are not remote working (2 days/week). - Oh, if you come by car, don't worry, we have a parking lot. **Here is the process**: - Discovery call: 15 min with Helène, Customer Success Team Lead - Business case : 30 min review with Helene - "Culture, values and vision" interview: 30 min with Lionel, Shyfter CEO Please send your CV with a short brief about yourself and why you are interested in joining Shyfter. Your resume will remain confidential and will not be shared with anyone outside the company.