Support 2nd Line

il y a 2 semaines


Brussels, Belgique Cronos Europa Temps plein

Location : Brussels

No sponsorships provided

For our client, the European Commission, we are looking for a Service Support with knowledge and experience in PowerShell scripting.

Your tasks:

- Organisation and implementation of support of information systems.
- Write and test powsershell scripts for file maipulation
- Maintain and update user support information on wiki sites and collaborative sites.
- Guidance regarding the use of information systems
- Follow-up of service quality
- Management and follow-up of user requests
- Elaboration and implementation of relevant support processes

Your expertise:

- Experience with issue and project tracking tools (e.g. JIRA).
- Experience with the use of wiki and collaborative sites.
- Experience in negociation with external stakeholders.
- Experience on 2nd level support of information systems.
- Experience with powershell scripting.


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