Business Applications Support Officer

About the European Climate Foundation

The European Climate Foundation (ECF) was founded in 2008 as a major philanthropic initiative to help tackle climate change by fostering the development of a low-carbon society at the national, European and global level.

We support over 1000 partner organisations to carry out activities that contribute to the public debate on climate action, drive urgent and ambitious policy in support of the objectives of the Paris Agreement and help deliver a socially responsible transition to a net-zero emissions economy and sustainable society in Europe and around the world.

**Position**:
Context of the role

The ECF growth and rapid transformation requires effective and efficient digital solutions for the different functional domains of the organization - Strategy, Finance, Grantmaking, HR & Staff support, Strategic Communications, etc.

The ECF’s IT team is enabling and driving the digital transformation of various processes and business functions to support the rapid growth of the Foundation. In that context, the IT team has decided to reinforce its capabilities and its capacity to implement new projects and to support the core IT systems used by the business on a daily basis.

About the role

Key responsibilities

Applications support
- Provide first and second level support to teams within the organisation
- Identify and resolve technical issues
- Follow up on systems upgrades
- Implement changes to the business systems and integrations, with a specific attention on user experience and business value.

Technical project delivery
- Contribute to the overall solution design and perform its implementation
- Support value-driven backlog prioritisation by estimating efforts/costs for technical activities
- Monitor and mitigate risks related to the technical solution
- Implement technical projects with internal or external resources (service providers, integrators, vendors, consultants, partners, etc.)

Change and Learning
- Formulate lessons learned and use them as a leverage for future continuous improvement

**Requirements**:
Experience and competencies
- Degree in a technical field (Computer science, Information Technology, or related discipline)
- Up to two years of relevant professional experience in IT support, software configuration, etc.
- Experience with ITSM processes is an asset
- Experience with Office365 and Azure cloud services is an advantage
- Willingness to work and evolve in a dynamic and rapidly changing environment, is an asset
- Understanding of Agile principles and Lean IT practices
- Excellent customer service personality
- Good active listening and communication skills
- Written and verbal communications in English, another European language is an asset
- Passionate about climate action with a genuine interest in the mission and values of the ECF

**Other information**:
What we offer
- The unique opportunity to work as part of a highly dynamic, international team who combine their passion to make a difference with a rigorous and results-oriented approach to work
- A high level or professionalism and the ability to work on best-in-class processes and systems in an organisation already recognised as an operational reference in the sector
- A flexible work environment and a space to develop and challenge yourself
- A permanent employment contract

Location

Start date

As soon as possible

How to apply

Please upload your
- CV (in English)
- Cover letter (in English).

Diversity statement

We are committed to diversity and inclusion in our organisation. We strongly encourage