IT Support and Application Analyst

il y a 18 heures


Brussels, Belgique factoriel Temps plein

Our client has more than 250 people working in several countries (France, Belgium, UK, Ireland, HK). The Belgium compagny is an entity of 35 people.

Key accountabilities:

- Lead and perform the support of key business systems used by Belgium s entity
- Be the dedicated BAU contact with AXA Group Operations and our main providers delivering IT services, including incident management, request management, governance participation, involvement on group wide initiatives such as information security, operational resilience and risk enhancements.
- Run weekly meetings and monthly steering committees with the two main IT providers of Belgium s entity to ensure BAU and project follow-up, and governance together with the other IT managers
- Be the local representative of the IT Support function: coordinate the activity of the local Desktop Support analyst, manage the access to IT systems, participate to workplace governance meetings, validate requests (licenses, IT equipment).

Profile
- Ensure the IT knowledge is documented, communicated and made available to ensure continuity of the operations in case of absence.
- Provide a focal point for IT business knowledge.
- Take an active role in the regular meetings held between IT Team and business areas to discuss new requirements and the progress of existing work.
- Support the Head of Service Delivery and IT Resilience in the maintenance of the annual local IT budget.
- Run a monthly Belgium IT team meeting to share internally with the head of IT and other stakeholders BAU and project status.
- Fully engage with personal development process and ensure business knowledge and IT knowledge is kept up to date.



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