IT Service Assistant Intern

il y a 3 jours

Brussels, Belgique EMVO (European Medicines Verification Organisation) Temps plein

**Company**:

- **Dynamic European **organisation representing stakeholders of the **EU** **healthcare and pharmaceutical **supply chain.
- Preventing falsified medicines from entering the **legal supply chain.**:

- Working closely with** 2000+ **pharmaceutical companies and** 30 **National Medicines Verification Organisations.
- **Innovative** systems.
- Involved in **large-scale** projects.
- **Friendly,** multicultural, motivated colleagues.

**Function**:
**Our internship program**:
As our IT Service Assistant intern, you will have the opportunity to participate in many projects that support your department’s strategic needs. Your days will include a range of tasks depending on the ongoing priorities, allowing you to:

- Work closely with the IT Service Management Team to ensure appropriate communication within the customers and IT troubleshooting.
- Document, update, and complete all knowledge articles in the appropriate Knowledgebase system.
- Assist in handling service requests and incoming calls from customers.
- Drive the incidents and problems required to the service backlog.
- Ensure internal readiness and transfer knowledge for any new process and writing SOPs (Standard Operating Procedures).
- Assist in steering service continuity’s improvements activities.
- Perform other IT related duties and responsibilities.

**Profile**:

- **A current BA/BSc or MA/MSc student able to sign a University/Haute Ecole internship agreement with EMVO**:

- You are a student in any relevant field, such as Computer Science, Business Management and Administration, Engineering or Information Technology program
- A positive attitude with a service-driven and problem-solving mindset;
- Strong analytical, organisational and planning skills;
- Excellent time management skills;
- The ability to prioritise, work independently and accurately on tasks;
- Proficiency with MS Office;
- Desire to go above and beyond and are eager to learn;
- It is considered a plus: you know software development life cycle (SDLC) and ITIL standards.

**Offer**:
**What’s in it for you**:
Through your internship with us, you have:

- A chance to gain valuable experience in a multilingual and multicultural environment;
- Full support and mentoring from our staff;
- Cross-departmental exposure giving you a better understanding of how an organisation operates;
- Involvement in our our organisation events, workshops, team-buildings, etc.;
- The opportunity to gain first-hand experience in the pharmaceutical sector and in an organisation related to European Affairs.

**What we offer**:

- **A 6 months to a year internship**:

- A monthly compensation package (if allowed by university/haute école);
**Languages**:
You can communicate effectively in English and possess both solid verbal and writing skills. Any other European languages will be seen as an asset.

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