Marketing & Customer Journey Expert P&C Retail

The Value Proposition & Go-to-market team aims to support Sales & offers digital solutions to AXA clients for all products & customer segments (Retail, Life&Health, Corporate & Public Sector).

The team is in charge of digital marketing projects (customer journeys, direct marketing, beyond insurance service definition) as well as all copy-writing aspects linked to the go-to-market approach.

In order to strengthen the team, we are looking for a **Marketing & Customer Journey Expert P&C Retail.**

**In concrete terms, your role is to**:

- Contribute to the implementation of the global marketing plan initiatives, based on AXA’s strategy.
- Develop, implement &/or enhance digital customer journeys & services to boost sales and delight the customers by bringing added value to our insurance products.
- Develop value propositions across products or customer journeys supporting customer acquisition and loyalty in close collaboration with other departments.
- Deploy upsell and cross-sell campaigns while ensuring end-to-end realization.
- Contribute to AXA’s SEO ambitions by creating content with added value for the targeted customer segment.
- Keep an eye on the competitors & give visibility about initiatives linked to your scope/customer segment.
- Roll out campaigns & go-to-market plans (including communication aspects) to launch or create awareness on Life products on the market.

**Your Profile**
- Holder of a master’s degree or a bachelor’ degree with proven professional experiences
- You have at least 3 years of experience in Marketing
- Good knowledge of insurance, products bank products (especially for P&C Retail)
- You are fluent in French and Dutch and have a good knowledge of English
- You have strong project management skills. You know how to work in project mode (agile)
- You have experience with copywriting & UX writing
- You have a 360° vision, you communicate easily, you are collaborative and a good listener
- You can produce compelling presentations and translate complex insurance products into attractive customer-oriented services
- You dare to decide and propose ambitious solutions without losing sight of the customer experience.
- You are looking for challenge and want to be part of a dynamic team, working together as one in a nice atmosphere.

**About AXA**
At AXA, we want to be more than the world leader in insurance and asset management.

Our purpose is ‘**Act for human progress by protecting what matters’**. As an insurance company, we want to watch over every individual, society and the world while always keeping the future in mind.

As an insurer, AXA Belgium is also a key player in the field of prevention. **Protection is in our DNA**, as evidenced every day by the extensive investments in research and risk awareness.

At AXA, we reject unfair or unlawful discrimination in any form. More info in our Diversity & Inclusion Policy.
**About the Entity**

In Belgium, AXA is market leader in non-life insurance. We have more than 3,000 enthusiastic employees whose aim is to move from **payer to partner** for our 3 million clients.

Our employees are our greatest asset. Therefore, a pleasant and modern working atmosphere is crucial to us. Together we seek to foster a **diverse and inclusive culture** where thoughts and ideas are valued, respected and appreciated.

With every step we take, we keep our values in mind**:Customer First, Integrity, Courage and One AXA**.

**What We Offer**

**A nice reward for your hard work**

An attractive salary, supplemented with discretionary personal and collective bonuses and of course, meal and eco vouchers.

**The benefits of working at an insurance company**

From group to hospitalization insurance and ambulatory care (family members can also join at an advantageous rate) and with up to 30% discount on all additional insurance products.

**A job that respects your personal life and dreams**

With 35 days off per year to recharge, home working options, sports facilities and professional training to make sure you stay in shape mentally, physically and professionally