Quality Manager

il y a 1 jour

Brussels, Belgique HNM Solutions Temps plein

**Job ID: HNMJD1580**:
**Role: Quality Manager**

**Locations: Brussels,Belgium**
- EU citizenship is mandatory; on-site is mandatory (Brussels)
- Description of tasks:

- Drive and own our KPI framework for measurement and reporting of service delivery quality, and ongoing monitoring and analysis of internal activities.
- Represent the Service Assurance/Quality topics for top management.
- Perform internal reviews, inspections and audits.
- Ensure that results of analysis are turned into improvements in cooperation with continual improvement and service delivery teams.
- Together with your team, provide process governance: ensuring SOPs (Standard Operating Procedures) are being followed and kept within SLA (Service Level Agreement).
- Take lead on service quality projects, reports, activities and deliverables.
- Drive optimizing the service delivery through an end-to-end defined service flow.
- Ensure that Priority Matrix for incident qualification and procedure handling is most efficient to the business need.
- Take ownership of task and responsibility distribution within the team, and liaison with senior management in finding the best ways to contribute to success.
- Knowledge and skills
- 4+ years of Quality Management experience required.
- 2+ years of proven track record of leading teams in the IT sector.
- Excellent analytical skills with ability to troubleshoot problems and find root causes
- Project Management experience is a plus.
- ITIL experience is a plus.
- Team player with strong desire to assist and share knowledge and help others shine and grow.
- Experience building reports and/or reporting frameworks in tools like Power BI, Excel or BO.
- Excellent communication and interpersonal skills.
- Ability to work independently, to easily adjust to changes, and stick to deadlines
- Strong, positive, pro-active problem-solving approach.
- Strong observation and diagnostic skills with ability to give professional feedback.
- Strong experience with PowerPoint, Excel and other presentation tools.
- Fluent in English and French (verbal and written)
- Previous experience in European Institutions is a plus.
- Urgent Openings
- Contract/Freelance
- Contract to Hire
- Direct Hire

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