Customer Program Manager

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

**Department Focus**

The Customer Program Management (CPM) team is a globally focused group that strategically manages and executes high-priority projects for our Enterprise and STRAC customers. We provide expert oversight, ensuring projects stay clearly defined and on track to deliver successful outcomes. The CPM team is pivotal in guaranteeing a seamless onboarding experience for Enterprise clients adopting both our established and innovative product offerings. By effectively managing communication with all internal and external stakeholders, it ensure alignment and clarity throughout the project lifecycle, ultimately driving value and success for our key customers.

**Your Impact**

**This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our London or Ghent office and 2 days from the comfort of your home.**

**What You Will Do**:

- Lead and manage multiple complex projects and programs simultaneously, ensuring timely and successful delivery.
- Understand cloud-based technologies and SaaS products to effectively oversee project implementation.
- Work with APIs and software development lifecycles to facilitate smooth integrations.
- Identify and mitigate project risks and dependencies to prevent potential roadblocks.
- Work closely with sales, product, engineering, and customer success teams to align project goals and ensure seamless execution.
- Provide regular updates on project status, highlighting progress, challenges, and solutions.
- Manage relationships with key client contacts, strategic partners, and vendors to ensure alignment and satisfaction.
- Serve as the primary point of contact for enterprise clients, addressing their needs and concerns promptly.
- Maintain clear and concise project documentation, including project plans, timelines, and progress reports.
- Communicate effectively with internal and external stakeholders at all levels, ensuring transparency and alignment.

**What You Will Bring**:

- Minimum 2 years of experience in project management, with 5-8 years of experience in total within the enterprise software or technology sector.
- Experience leading and managing multiple complex projects simultaneously.
- Strong communication, interpersonal, and leadership skills.
- Excellent problem-solving, analytical, and organizational skills.
- Ability to work effectively in a geographically dispersed team environment.
- Proactive and resourceful with a focus on achieving project goals.
- Ability to prioritize effectively and manage multiple tasks simultaneously.
- Adaptable and flexible to handle changing priorities and unexpected situations.
- Understanding of cloud-based technologies and SaaS products.
- Bachelors degree preferred; however, strong project management experience can supersede formal education.
- Certification in project management (e.g., PMP, PRINCE2) is a plus but not required.

**Join Our Innovative Journey**:
At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

**What You'll Gain by Joining Us**:
**Invest in Your Growth**: We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.

**Solve Meaningful Challenges**: Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.

**Drive Innovation**: Immerse yourself in a culture where innovation isn't just a buzzword - our weekly releases and new features ensure you're always working on cutting-edge solutions.

**Collaborate with a Global Team**: Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.

**Be Part of a Unicorn**: Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.

**Enjoy Regionally Tailored Rewards**: Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.

**Important Information**:

- Fluency in English is required, with strong written and verbal communication skills being essential.
- Applicants must possess the legal