Customer Success Manager
il y a 8 heures
**About the Job**: As a CSM, your primary responsibility will be to foster positive relationships with clients and enhance the quality of our services to ensure unparalleled customer satisfaction. You will play a crucial role in coordinating, communicating, and managing various functions to deliver exceptional customer experiences. **Responsibilities**: - Developing customer relationships: Establish strong relationships with key stakeholders, gaining a deep understanding of their needs and goals through regular check-ins and proactive outreach. - Upselling and cross-selling: Identify opportunities to upsell or cross-sell additional services to existing customers, working closely with the sales team to close deals. - Analyzing customer data: Utilize customer data to identify trends and insights that contribute to enhancing the overall customer experience, collaborating with cross-functional teams to drive improvements. - Owner of the Escalation process: Take ownership of the Escalation process, ensuring high performance levels, accurate reporting, and establishing service improvement activities as needed. - Managing major incidents: Coordinate the resolution of major incidents, effectively communicating with stakeholders and conducting post-incident reviews for continuous improvement. - Drive internal and third-party service review meetings: Lead service review meetings to assess performance, identify improvements, evaluate quality, and streamline processes. - Validate contracts with account managers: Collaborate with account managers to validate contracts, ensuring feasibility and alignment with customer requirements. - Driven by continuous improvements and entrepreneurship: Demonstrate a proactive mindset towards continuous improvements, seeking innovative ways to enhance customer experience and business outcomes. **About You**: - Thorough knowledge of service best practices and profit and loss (P&L) management. - Strong communication skills to effectively connect with customers. - Proven ability in stakeholder management with a positive "can-do" attitude. - Customer-centric mindset with a goal-driven and problem-solving approach. - Ability to work collaboratively as a team player. - Demonstrated experience in a fast-growing and dynamic environment, managing multiple priorities under high-pressure situations. - Fluency in English (speaking, writing, and reading) is a must, with knowledge of Dutch and French languages considered a plus. **Our Offer**: You will be working in an international environment with a strong innovative culture. Codit knows that people work best when they are happy in their job. Since 2018 Codit is yearly certified as a **Great Place to Work** by Vlerick Business School, something to be very proud of In addition to your salary, we offer a wide range of benefits**: personal training budget of €4.500/year, company car & fuel card, bike leasing, Meal Vouchers, Ecocheques, a generous net allowance, Hospitalisation + Group + Travel Insurance, mobile phone membership,**a collective bonus CAO 90 and**20 legal vacation days** + **12 ADV days.** Want to know more? Hit that button below, come in for a coffee and have a chat with us. - Flexible working hours and hybrid working - A personal training budget of €4.500/year - Clear paths for career growth - A fun atmosphere with optional after-hours activities - Daily free and fresh soup, fruit and drinks - Easy accessible offices in Ghent and Antwerp
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il y a 2 jours
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il y a 8 heures
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il y a 2 jours
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il y a 2 semaines
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il y a 2 jours
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il y a 8 heures
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il y a 2 jours
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il y a 2 jours
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il y a 8 heures
Gent, Belgique Mollie Temps pleinAt Mollie we have a fantastic opportunity for you to be part of our Customer Success Management team and to accelerate the growth of our existing customer base. Are you the highly driven and ambitious Customer Success Manager we are looking for? **Your opportunity** The mission of our Customer Success Management team is to facilitate our customers’...
