Customer Success Manager, Growth

**Customer Success Manager, **Growth**

**Location**: This role is available to be hired in Ghent, London or Munich office locations. We offer Hybrid working with 2 days in the office, ideally on Tuesdays and Thursdays.

**Position Overview**:
The customer success team is on a mission to help customers grow by driving value, delivering top-notch support, challenging the status quo and working out creative solutions to our customers' problems, every single day. To achieve this goal, we're looking for a passionate customer success manager to make the difference between great and excellent.

The Growth team is dedicated to our smaller business customers, with the team spread across EMEA and North America. It is part of the wider Customer Success team and you will be supported by stakeholders in EMEA and your line Manager in the US. The role manages a high volume of accounts and will require someone with exceptional time management and organizational skills.

Key Responsibilities for a Customer Success Manager at Showpad
- Managing your own portfolio of customers, ensuring they get so much value out of Showpad, they can't live without it
- Growing and retaining our customers, working towards targets
- Driving adoption, setting KPIs and success metrics, demonstrating ROI
- Helping customers understand and use Showpad's powerful features to the fullest
- Forwarding your customers' voices in the business, directly impacting product development decisions within Showpad
- Providing training to Showpad users, analysing usage data, surveying users, running QBRs (Quarterly Business Reviews) via video call or f2f, presenting product roadmap, etc.

Required Skills for a Customer Success Manager at Showpad
- Account and project management skills
- Excellent communication skills (both written and verbal)
- Being comfortable speaking to both C-level execs and individual contributors about value and easily switching between high-level and feature/benefit conversations
- Being able to make a customer smile, even from behind a phone or computer
- At least 2 years in a customer-facing role ideally for an enterprise software, service or Software as a Service (SaaS) company
- Learning new technologies and better ways of working is your passion
- A true team player. Taking ownership and taking care of your peers

**Company Highlights**:
Founded in 2011, Showpad is the world's leading Enablement Operating System (eOS). We align Sales and Marketing teams around impactful content and measurable engagement, enabling sellers to build unique buying experiences and continuously improve conversion rates. Sellers close more deals - faster - with Showpad.

With dual-headquarters in Ghent and Chicago, regional offices in London, Munich and Wroclaw, and remote hubs across the US and EMEA, Showpad is powered by a diverse global workforce of more than 550 people. Our employee value proposition centers around impact, purpose and belonging. Our culture is based on flexibility, trust and setting people up for success. At Showpad, we foster inclusion, innovate for impact and never stop to raise the bar. We take serious care of our people but never take ourselves too seriously.

**What you can expect from Showpad**

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We're building a best-in-class experience for our employees and are always identifying opportunities to encourage our team to be their authentic selves. Whether that's paid parental leave, paid holidays (including Juneteenth and paid time off to vote), paid time off to volunteer at non-profit organizations, personal development opportunities or professional stretch assignments, you can expect Showpad to support you.

We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.