Team Lead Support and Onboarding

il y a 20 heures

Brussels, Belgique HNM Solutions Temps plein

**Job ID: HNMJD1555**:
**Role: Team Lead Support and Onboarding**

**Locations: Brussels, Belgium**

**Language: English**
- FUNCTION
- This function includes the management of the team responsible for the activities for the following
- processes compliant with the best practices given by the ITIL Framework:

- Organizing the onboarding of the of the different dataproviders;
- Call Management and Ticket Management;
- in production, participate in the execution of Request For Changes;
- Events management: Pro-Active support monitoring;
- Configuration management: CMDB maintenance and inventory maintenance;
- Participate on an as-needed basis in implementation projects.
- You will also support and be involved in the recruitment, and training of the people of your team.
- The ticketing tool which is implemented and used is ServiceNow. You will report your activities to the
- Head of IT Services.
- PROFILE
- Technical and Functional Skills
- Bachelor or Master degree or equivalent by experience;
- Proved experience as Team Leader (at least 5 years);
- At least some experience in the area of Customer Service;
- Experience in working in a service desk environment is a plus;
- Solid organizational skills including attention to detail and priority management;
- Experience and interest in client hardware & software;
- You have specific knowledge in project management (Prince2) and service support (ITIL - incident, problem, change... management).
- Wireshark;
- Very good knowledge of MS Office 365 services (MS Word, MS Excel, MS Visio, MS Outlook,
- MS Project);
- Soft Skills
- Like us, you have a passion for ICT and an urge to learn every day;
- Proven leading capabilities and people management skills;
- Client oriented, focused on client satisfaction and improvement of service;
- Team work spirit and able to work in a matrix environment;
- Can-do attitude, analytical and problem-solving mindsets, ability to take ownership;
- Quality driven approach and pro-active attitude;
- Able to deal with changes in organization, environment and tasks;
- Willingness to learn and adopt;
- High proficiency in English and French or Dutch is a must.
- Our offer
- You have the opportunity to work regionally, close to home;
- We offer the possibility to work remotely three days per week;
- Attractive working conditions and nice colleagues;
- A challenging function with a lot of responsibility, room for initiative & creativity ;
- You will work in a scientific environment where everyone encourages each other to develop
- and grow.
- Urgent Openings
- Contract/Freelance
- Contract to Hire
- Direct Hire

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