Enterprise Service Manager
il y a 3 jours
Company Description Devoteam is a leading consulting firm focused on digital strategy, platform technologies, cybersecurity and business transformation. We are partner of the year of the five cloud leaders: Microsoft, AWS, Google, ServiceNow and Salesforce. We strive for businesses to turn their challenges into value and help them seize their true potential. Focus on continuous improvement is key. With cybersecurity as a mindset and a user-centric approach, our team supports your entire corporation. With creative tech, we reach for a better change. Inspired people have the power to transform the world around them. Devoteam stands for innovation, agility and growth. We are a place of work where both customers and employees can have a limitless future. Present in 18 countries with 8000 colleagues around the world, we can count on 350 highly skilled professionals in Belgium. **Job Description**: As Service Manager, you lead a company’s service department to manage customer interactions. Your primary duties include overseeing other members of the service team, developing and implementing service procedures and maintaining customer relationships. **Your role** - As a Service Manager, you will be responsible for delivery to one or more customers. - Advising clients in managing the business changes required within the client's organization. - You act as the central contact for your own team and the customer's employees as a "trusted advisor". - Leading business process definition, reengineering, improvement and gap analysis of current/future processes during workshops with key client sponsors and stakeholders. - Identifying areas of process improvement (efficiency and effectiveness) and recommending solutions detailing pros, cons and risks. - Lead discussions and drive decisions related to customer processes. - Understanding of implementation methodology, sales support process and tools including RFPs, pipeline tracking and scoping. - Maintain and further develop the relevant knowledge in relation to certifications and current best practices. **Qualifications**: **Your profile** - Proven expertise and relevant professional experience in the field of Enterprise Service Management. - Expertise in project management as well as in process optimization, quality management and process modelling. - Methods and professional certifications: ServiceNow certification is an advantage - Team player and responsible as well as success-oriented way of working Softskills: - Team worker and good communicator - Strong analytical skills - Ability to think outside the box - Good interpersonal skills - Ability to work independently - Sense of responsibility - Able to rapidly learn and acquire knowledge - Fluent in Dutch/French and a good knowledge of English Additional Information **What we offer** - Work within a strong team of consultants. - A fast-paced learning environment with the possibility to grow as a professional, and complete training to further improve your skills. - You have an impact on the future growth of yourself and the team as we empower your own initiatives. - An interesting salary package with additional benefits like a company car, smartphone... - And last but not least. be part of Devoteam Digital Impulse family
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Customer Service Manager
il y a 5 heures
Zaventem, Belgique BELGIUM PARCELS SERVICE Temps pleinBen jij een geboren leider met een passie voor klanttevredenheid en logistiek? Dan zijn wij misschien wel op zoek naar jou. Wij zijn een klein, dynamisch transportbedrijf welke B2B-diensten aanbiedt en zijn op zoek naar een Customer Service Manager die het verschil maakt in onze dienstverlening. Jouw belangrijkste taken en verantwoordelijkheden - Manage en...
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Advisory Enterprise Architect
il y a 2 semaines
Zaventem, Belgique WhatJobs Temps pleinCompany Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...
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Service Manager
il y a 2 semaines
Zaventem, Belgique ABB Temps plein**Service Manager**: **At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**: **This position...
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Warehouse and Distribution Manager
il y a 3 jours
Zaventem, Belgique Launch Global Temps plein**European Site Manager - Construction Machinery Distribution - N/E Brussels Region, Belgium** **€50,000 - €80,000 + benefits (according to experience and industry sector knowledge)** **Why this opportunity might be of interest**: The role has come about because the company, a highly successful, global supplier of a particular type of construction...
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Service Delivery Manager
il y a 3 jours
Zaventem, Belgique Eurofiber Temps plein**Vacatureomschrijving**: **Afdeling** De Group Infra Operator is verantwoordelijk voor alle (passieve) glasvezelnetwerken binnen de footprint van Eurofiber en de Service Delivery-activiteiten in de verschillende landen. Eurofiber bezit glasvezelnetwerken in Nederland, Duitsland, België en Frankrijk. De medewerkers van de Group Infra Operator werken...
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Service Delivery Manager
il y a 3 jours
Zaventem, Belgique Eurofiber Temps pleinDescription de l'entreprise Faites connaissance avec Eurofiber : lifeline for the digital society. Nous considérons notre responsabilité de contribuer à l’élaboration et à la bonne gestion de la société numérique. Grâce à notre solutions cloud et de connectivité intelligentes, nous assurons, entre autres, que les organisations critiques, telles...
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Hospitality Manager Bedrijfskeuken Zaventem
il y a 2 semaines
Zaventem, Belgique Flying Service & Kitchenstaff Temps pleinOnze klant is een cateraar die gekend staat voor een unieke foodbeleving bij zijn klanten. Dit dankzij een combinatie van professionele medewerkers en een duidelijke focus en strategie. Als **Hospitality Manager in een vestiging in Zaventem**, ben je één van de ambassadeurs van de organisatie en sta je garant voor het merkimago. Wij zijn op zoek naar een...
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Professional Services Manager BE
il y a 4 jours
Zaventem, Belgique WhatJobs Temps pleinProfessional Services Manager BE Location: Belgium - Zaventem | Job-ID: | Contract type: | Business Unit: Project Management Life on the team As Manager Professional Services, you will be responsible for both people leadership and resource planning, ensuring the right expertise is aligned with project and customer needs. You will lead a team of Project...
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Manager Service Interne de Prévention
il y a 2 semaines
Zaventem, Belgique Carrefour Belgium NV Temps pleinRejoignez Carrefour Belgium et rencontrez plus de 9.500 employé·e·s motivé·e·s ! Depuis nos 705 magasins ou du siège, nous nous engageons à satisfaire nos clients chaque jour et travaillons ensemble vers un objectif commun : devenir le leader de la transition alimentaire pour tous !En tant que Manager du Service Interne de Prévention, vous êtes la...
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Manager Service Interne de Prévention
il y a 4 semaines
Zaventem, Belgique CareerWallet Temps pleinRejoignez Carrefour Belgium et rencontrez plus de 9.500 employé·e·s motivé·e·s ! Depuis nos 705 magasins ou du siège, nous nous engageons à satisfaire nos clients chaque jour et travaillons ensemble vers un objectif commun : devenir le leader de la transition alimentaire pour tous ! Mission En tant que Manager du Service Interne de Prévention, vous...
