User Documentation and Training Person

#HumanizingTechnology

**ABOUT SEIDOR**

At SEIDOR, we help drive the transformation and competitiveness of our clients through technology and innovation, always focusing on the value of the human side and being committed to talent and sustainable development.

We are a diverse and inclusive organization that believes in equal opportunities. We already have over 8,000 professionals in 45 countries across Europe, Latin America, the United States, the Middle East, Africa, and Asia.

Here, you can develop and grow both professionally and personally from day one, with the support of a great team that shares human values.

We carry out projects with a positive impact at both national and international levels, serving clients from different industries and collaborating closely with the leading technology providers (such as SAP, Microsoft, Salesforce, IBM, Google, AWS, Cisco, Adobe). We are one of the most recognized and awarded companies by our partners.

We are committed to sustainability and promote ESG (Environmental, Social, and Governance) criteria to achieve sustainable development. We have reduced and offset our carbon footprint, becoming a net-zero company.

At SEIDOR, we believe that to address the challenges of the digital world and the new hurdles that arise, we must have the best allies, market-leading technologies, and, above all, the best people.

**Will you join us in humanizing technology?**

**ABOUT THE JOB**

We are a large company with a start-up spirit. We organize ourselves into expert knowledge Units that collaborate with each other.

That's why we are looking for curious individuals who are motivated by challenges and eager to grow personally and professionally, to join our team and make a positive impact on the world through technology.

**ARE YOU UP FOR THE CHALLENGE?**

We want you to be a part of our team, from **Brussels**, as a** User Documentation and Training person.**

**WHAT WILL YOU DO IN YOUR DAY-TO-DAY?**
- both backend and client devices (mobile, PC)
- Support ICT team in system environment management and configuration
- Support project team in system tests

- Monitor and analyse functioning of system on daily basis

- Monitor system performance and health

- Report and coordinate technical issues related to system environments

- Coordinate and communicate with system vendor/contractor regarding all technical issues on behalf of Frontex ICT

- Providing support to ICT staff and project teams in deployment of development environment in Azure

**WHAT DO WE EXPECT FROM YOU?**

- Good knowledge (1 years or more) of workshops and training on the use of AI (e.g. prompting) in a corporate environment comparable to a Directorate-General of the European Commission
- Good knowledge (1 year or more) of projects related to the adoption of AI in a corporate environment in a corporate environment comparable to a Directorate-General of the European Commission
- Knowledge of AI prompt engineering
- Experience in organising user training and workshops
- Experience in generic IT support to end users in Office Automation (1 year or more)
- Knowledge in end user assistance for Digital/AI Solutions
- Good knowledge of presentation tools (e.g. PowerPoint)
- Good knowledge of MS-Office.

- Experience in maintaining websites and/or wikis
- Experience in implementing Data Protection
- Experience of IT Security (ISO 27001/NIST).

**WHAT WILL YOU FIND AT SEIDOR?**

- A diverse team. We respect the differences that make us more human.
- We work as a team and learn from each other.
- Flexibility and work-life balance. Remote working is in our DNA. We promote flexible working hours and offer shorter working day every Friday, as well as in the months of July and August.
- Continuous learning. Language courses, technical training, certifications, and more.
- Personalized career development, allowing you to decide where you want to go.
- Autonomy and the opportunity to suggest and promote new opportunities.
- Flexible compensation program. Childcare vouchers, restaurant benefits, transportation, and health insurance.
- Exclusive discounts and special conditions on technology, leisure, travel, and more.
- You can be part of charitable and environmentally related initiatives.
- If you have international interests, we are present in 45 countries.

**Join our team and help us humanize the world through technology