Workforce Management Business Intern

il y a 11 heures


Brussels, Belgique Louis Vuitton Temps plein

Poste About Us: Louis Vuitton is a renowned luxury Maison globally celebrated for its timeless elegance and exceptional craftsmanship. At Louis Vuitton Services Europe, we are committed to providing unparalleled customer service experiences to our esteemed clientele across the EMEA region. Position Overview: As Workforce Management Business Intern, you will be part of the Performance Team that is responsible for reporting, planning and traffic management of the CSC. The team ensures smooth running of front office operations for the EMEA zone to ensure the best client experience. The Louis Vuitton Promise: “Whoever you are, whatever the purpose of your visit, I will cherish our time together. I will dare to discover who you are and encourage you to be true to yourself. You will trust me as your personal advisor. We will build a genuine relationship over time. Every time you come to Louis Vuitton, you will leave feeling enriched" Missions Purpose of the role: - Support the delivery of service levels and productivity targets for all skills, working on real time and long-term action plans - Understand our business drivers and levers in order to improve our efficiency **Responsibilities**: - Assist in creating monthly planning for Front Office teams to ensure optimal coverage for all markets, including daily reference task - Support the development and maintenance of reports and dashboards to track key performance indicators (KPIs). - Assist in producing and presenting daily, weekly, and monthly business reports and summaries about WFM KPIs and SLAs - Assist in request management Profil Required skills: - Bachelor or master’s internship. Internship agreement from school required. The internship is only possible with the internship agreement or a Belgian CIP agreement. - Fluent in English, proficiency in other languages is a plus - Strong analytical skills with attention to detail - Advanced MS Excel and Power Point skills & Power BI (PBI) - Excellent communication skills and ability to multitask - Capacity to take ownership and follow up on projects - Proactivity, creative problem-solving orientation, and data-driven decision-making - A highly motivated and inspirational team player - Previous experience with Workforce Management solutions is a plus - Ability to thrive in a diverse and international work environment, leveraging multicultural perspectives to enhance collaboration and innovation. Informations complémentaires Discover the vibrant work culture at LVSE Explore #LouisVuittonCSCEurope on LinkedIn to see how we thrive At LVSE, we are committed to integrating sustainability into every aspect of our operations, ensuring that our practices reflect our dedication to environmental responsibility and contribute to a more sustainable future. Etapes de recrutement Compétences à développer Louis Vuitton Client Services Europe offers a dynamic environment with ample opportunities for personal and professional growth, including comprehensive coaching, development programs, and mobility within our Maison to help you advance your career and achieve your full potential.


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