Account Support Manager Retail

il y a 2 jours

Zaventem, Belgique PepsiCo Temps plein

Overview:
**Responsibilities**:
Support Account Managers across all categories. More precisely:

- **_ Business_**
- Customer understanding (background, account structure, customer strategy, contact persons)
- Customer and Account team communication and support
- In collaboration with GBS, guarantee the communication towards the customers & ensure that folder visuals, product pictures, and banners are delivered on time and accordingly to briefing
- In collaboration with GBS, follow-up on promotional requests from customers and assure external communication with the customers, aligned with account manager & sales manager
- Provide account managers and customers with product samples within agreed timelines
- In collaboration with GBS, provide customers in due time with required information on New Products, assortment changes
- Collect day-to-day customer requests and connect with right contact person (in GBS or PEP BNL)
- Provide input to customer queries from sales perspective and respond to customer queries
- World Class customer engagement cycle Meetings, retail trade fairs
- Take charge in the overall practical organization of trade fairs, World Class Customer engagement cycle meetings with customers and events (internal and external): prepare trade fair (samples, tastings, gift bag); Take minutes of WCCE
- Customer agreements
- Manage the administration of the yearly commercial agreements: Scan, save, make sure flow of signature is followed (docusign) and timely notify stakeholders
- TPM tool:

- be expert user of tool inside sales team, making sure escalation is done in case of issues.
- Train newcomers in sales team on TPM tool
- Play role in making sure TPM tool & reporting is used in same way in different teams (timing, meeting) & best practice is shared
- **_ Team/Organisation_**
- Secure a clear and open internal communication with the Account support managers & sales managers
- Deliver a dynamic contribution to internal meetings
- Team player: collaborative management style with cross functional departments: Commercial Finance, Field and Districts, Field Sales Force, Account Management Team, Planning, Customer Service and GBS.
- Link with GBS team: Leverage GBS capabilities to guarantee high qualitative sales, field and customer support and development of long term customer relationship management

Qualifications:

- Bachelor or Master degree
- First experience in a commercial environment is a plus
- 3-lingual: Dutch - French - English
- Strong communication, persuasion and relationship management skills with the ability to interact and communicate with different levels in the company and within the customer - open & clear
- Priority and time management skills and ability to multi-task
- Hands-on mentality
- Ability to work independently, pro-active
- Computer literate: Office 365
- Eager to learn working with new tools (SAP, TPM, )
- Efficient and precise
- Good team-player with a positive mind-set

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