Customer Succes Manager
il y a 2 jours
Proximus is active as a provider of digital services and communication solutions on the Belgian and international markets. We offer our customers a world of digital opportunities so that they can live better and work smarter. We do this by offering products and services tailored to the needs of every customer and by being a partner of citizens, companies and Belgian society in their digital evolution.
Proximus Group consists of the mother company Proximus SA and a growing network of subsidiary companies in the telecom and IT sectors, active in the Benelux and various other countries.
**Responsibilities**:
Be-Mobile, headquartered in Ghent, **pioneers in Smart Mobility Solutions** on an **international **level. We offer advanced solutions to measure and manage the traffic flows in order to put travelers, cities, road authorities, parking operators and logistics companies all around the world in control over their mobility processes. We are currently developing technological solutions for electronic toll collection, intermodal route planning, fleet management, etc.
**To strengthen our team, Be-Mobile is looking for a customer success manager who is interested in working in a cutting-edge, socially engaged environment.**
As a Customer Success Manager, you will be responsible for ensuring customer satisfaction in every step of our service delivery process.
- Onboard new customers by documenting the scope of the service internally and informing the customer about the Customer Portal.
- Implement a successful service delivery approach, resulting in SLA achievement and high level of customer satisfaction
- Follow-up of software implementation requests with devops team and customers to ensure that their needs have been met
- Onboard new customers by documenting the scope of the service internally and informing the customer about the Customer Portal.
- Monitor and report on all services delivered against SLA’s (KPI based), and moderate the service delivery meetings
- Strive to optimize the financial profitability of your assigned contracts
Profile
The must-haves we are looking for are:
- IT background or proven interest in technologies and software development
- Able to document problem and solution in a clear and understandable way
- Experience in a software support role and ambition to grow into service delivery
- Experience in the development of successful service contracts plans, growth targets and service strategies
- Experienced in use of Microsoft Office tools
- Knowledge of JIRA is a plus
- Fluent in Dutch and English. French is a plus.
The skills that make a great customer success manager and valuable colleague are:
- Quick learner
- Strong problem solving and research skills
- Team player
- Strong communication skills, ability to create buy-in at all levels (customers and colleagues)
If you recognize yourself in these requirements, we are happy to hear from you
As a fast growing tech company we indulge **cutting-edge technologies** and we invest in **durable and interesting careers** where we map your professional growth on the opportunities within Be-Mobile.
You’ll feel at home if you share values like **integrity** and **open feedback**.
Our **young, trustworthy and passionate team players** are curious to get to know you Are you as well?
We provide a very **interesting total remuneration package, flexible working hours and healthy team initiatives**, which we will explain during the selection process.
If you recognize yourself in these requirements, we are looking forward hearing from you
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