Support to Nato Headquarters Sarajevo Allied Operations Mission

**EXPERIENCE AND EDUCATION**:
**Essential Qualifications/Experience**:

- A university degree from a nationally recognized or certified institution in a technical field with a strong emphasis on Information Technology. At least 6 years of specific experience in virtualized technologies (e.g., VMware vSphere, vSAN, NSX)
- Demonstrated experience and hold relevant certifications in virtualized technologies, as the following key technologies
- VMware Horizon View
- VMware vSphere
- vSAN
- vROPS
- VMware Cloud Foundation (VCF)
- ARIA OPS
- High-level knowledge and experience working with cloud-based infrastructures such as VMware VCF and Microsoft Azure
- Proven experience in managing enterprise storage solutions, including technologies like Dell EMC Unity or HP 3PAR
- Advanced knowledge of administering backup and restore technologies on Veritas NetBackup
- Experience in planning, maintaining, and updating firmware baselines for enterprise hardware using tools like Dell OpenManage Enterprise or HP OneView
- Demonstrated expert-level experience with Windows Server Operating Systems (2016, 2019, 2022)
- Holds a recognized certification in Microsoft technologies such as MCSE (Microsoft Certified Solutions Expert) or related fields, particularly in Active Directory and Cloud Infrastructure
- In-depth knowledge of cybersecurity tools and their integration, with expertise in:
- Vulnerability assessment tools like Nessus Tenable
- Security Information and Event Management (SIEM) solutions like Splunk
- Forensic tools like Access Data Enterprise and Fidelis Endpoint Security
- Familiarity with AOIM (Automation of IT Management) missions and ensuring the reliability of their hosting infrastructures

**Desirable Qualifications/Experience**:

- Certifications like VMware VCP Data Centre Virtualization or equivalent
- Familiarity with AOIM (Automation of IT Management) missions and ensuring the reliability of their hosting infrastructures

**DUTIES/ROLE**:

- Designing, deploying, managing, and optimizing the systems and platforms that support NATO’s Networks
- AOM System Deployment Plan

Network Systems Design & Deployment:
- Assist the design, installation, and configuration of systems and platforms that underpin NATO’s AOM networks
- Ensure scalability
- Ensure high availability of AOM networks
- System Optimization & Performance Report

Platform Management & Optimization:
- Manage AOM network platforms
- Monitor AOM network platforms
- Optimize AOM network platforms
- Ensure the AOM network platforms meet NATO’s performance, security, and reliability standards
- Security Compliance & Vulnerability Assessment
- Ensure all AOM systems and platforms comply with NATO’s strict cybersecurity policies and frameworks
- Incident Response & Root Cause Analysis Report

Incident Response & Troubleshooting:
- Serve as a primary point of contact for troubleshooting and resolving system and platform issues within the AOM environment
- Ensure timely recovery of services
- System Documentation & Audit Trail
- Handling Equipment (lifting and rocking)
- SLA Compliance & Performance Reporting

Documentation & Reporting:
- Produce detailed documentation for AOM network systems and platform deployments, including architecture diagrams, configuration settings, and operational procedures

**SERVICE DETAILS**

1) AOM System Deployment Plan:

- Description: The contractor shall provide a Network Assessment report monthly. A comprehensive deployment plan for AOM network systems and platforms, including architecture, hardware specifications, and integration strategies.
- Responsibility: Successful deployment of systems with no gaps in operational capability or security compliance, approved by NATO’s IT and cybersecurity teams.

2) System Optimization & Performance Report:

- Description: A detailed system optimization report that outlines platform tuning measures, performance improvements, and ongoing system health metrics. This is an ongoing activity. The contractor shall support the security audit of NCSC’s networking/system infrastructure on an as required basis.
- Responsibility: Measurable performance improvements validated through platform monitoring tools, with reduced system downtime and optimized resource utilization.

3) Security Compliance & Vulnerability Assessment:

- Description: The contractor shall carry out monthly reviews of Network Performance Data, and assist in the security compliance report for AOM systems and platforms, including a vulnerability assessment and recommendations for security hardening.
- Responsibility: Full compliance with NATO security standards, with all vulnerabilities identified and remediated. Zero critical security audit findings.

4) Incident Response & Root Cause Analysis Report:

- Description: A monthly detailed incident response log and root cause analysis for system and platform issues affecting AOM operations, including resolution timelines and preventive actions.
- Responsibili