Service Desk Technician

**Description** At Leidos, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Learn more about the values and culture that are the foundations of our business. Our mission is to make the world safer, healthier, and more efficient through information technology, engineering, and science. We offer a robust benefits package including competitive salaries; 401K Retirement Plan; comprehensive medical, dental and vision coverage; flexible work schedule to allow for life/work balance; tuition reimbursement and more. Leidos has an exciting opportunity for a** Service Desk Specialist**in **Mons, Belgium**. As a Service Desk Specialist, you will provide Tier I and II support to include at a minimum the management and support of incident tickets, service requests, change requests, and identity management requests (public key infrastructure and centralized directory registrar related) for both on-site and off-site personnel. **Primary Responsibilities**: - Perform desktop installation and basic cabling. - Fill desktop systems management responsibilities involving account monitoring, security, OS installation and other local area system administration related functions. - Perform systems administration of desktop and server systems connected to LANS and WANS. - Document incident resolution procedures and standard operating procedures. - Maintain documentation of incident status in incident database tools. - Contribute to the integrity of the operating systems, planning for and responding to service outages and other problems, and the development of operating scripts as needed to support activities. - Participate in organizations change management process. - Analyze and resolve network, hardware, and software problems. - Load cryptographic keys and perform troubleshooting on various types of hardware and software. **Basic Qualification**: - High School diploma or equivalent and 5+ years of prior relevant experience. - Active DoD TS/SCI security clearance. - Large enterprise-level IT experience in supporting multiple operating systems and environments. - Active DOD 8570.01 IAT II Baseline certification, Comptia Security+ CE or higher, or the ability to obtain within 30 days of start date. - Ability to obtain Belgium SOFA work status approval. - Valid US passport. **Preferred Qualifications**: - Team management experience. - ITIL V3 Certifications. - Active DOD 8570.01 IAT II Baseline certification, COMPTIA Security+ CE or higher. - Computing environment certification relative to the position (MCITP Windows 8 or higher). EIO2024 At Leidos, we don’t want someone who "fits the mold"—we want someone who melts it down and builds something better. This is a role for the restless, the over-caffeinated, the ones who ask, “what’s next?” before the dust settles on “what’s now.” If you’re already scheming step 20 while everyone else is still debating step 2good. You’ll fit right in. **Original Posting**: October 31, 2025 **Pay Range**: Pay Range $50,700.00 - $91,650.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. **About Leidos** **Pay and Benefits** **Securing Your Data** If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission. **Commitment to Non-Descrimination** All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.