Customer Service Support

il y a 2 semaines

Diegem, Belgique Satellic Temps plein

**Job description: 2nd line Customer Service Support**

**Background**

Satellic NV. is the leading company for road charging in Belgium. With more than 500.000 domestic and international customers, Satellic is the leading toll operator in Belgium. Satellic's shareholders are T-Systems Road User Services GmbH and Strabag. T-Systems Road User Services GmbH is offering tolling services in Germany to the national toll charger and European-wide via its daughter company Toll4Europe GmbH. Satellic is offering the complete portfolio of tolling to the Belgium Authorities and national and international road users. We are appointed by our client Viapass, the interregional entity representing the three regions (Flanders, Walloon, and Brussels).

Satellic's primary goal is to maintain high performance while focusing on quality improvement. Satellic is on a journey to become The Quality Company. The 2nd line agent will join us in this collective effort.

**Your area of responsibility**

The requests and cases can be, amongst others, related to:

- On Board Unit questions overall
- Operational issues - Mostly related to the Vending Machines
- Account issues - Mostly related to the Road User Portal
- Financial issues
- Logistic issues

Collaborate and support the 1st line agents to resolve customer cases

**Your Profile**
- Passion for Customer Success
- Solution Focused - proactive in finding solutions to customer and internal issues.
- Proficient in Microsoft Office (Excel, Word, Outlook) and eager to learn our internal software
- Knowledge of customer service practices
- Good knowledge of French and English and good verbal and written communication skills.
- Strong teamwork mentality - a True Team Player across all levels and teams within the organization.
- Self-starter with a strong willingness to get things done under minimum supervision.
- Relentlessly High Standards. You’re not satisfied with the status quo. You thrill in your accomplishments but know it’s about constantly striving to excel.
- You are well organized, with a strong sense of responsibility and initiative.

**Generic competencies**
- Ownership: Take full responsibility for assignments, activities, decisions, and results.
- Flexibility: Adapt your behavior and approach to the situation and a changing environment.
- Drive: Actively commit to showing a positive attitude and getting the most out of every situation.
- Growth mindset: Take action to maintain your employability within the organization. Eager to learn and develop own skills
- Customer focus & User-centric: Going the extra mile for the customer (clients, other departments, or colleagues) but keeping the company’s interest in mind.

**Job Types**: Full-time, Permanent contract

**Benefits**:

- Bicycle plan
- Cell phone reimbursement
- Christmas basket
- Company computer
- Company events
- Company phone
- Continuing education credits
- Food allowance
- Hospitalization insurance
- Internet reimbursement
- Life insurance
- Mileage reimbursement
- Professional development assistance
- Retirement plan
- Travel reimbursement
- Work from home

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- 13th month salary
- Overtime pay
- Vacation money

**Experience**:

- Customer Service: 1 year (preferred)

**Language**:

- English (required)
- French (required)

Work Location: Hybrid remote in 1831 Diegem

  • Customer Service Manager

    il y a 1 semaine

    Diegem, Belgique Emerson Temps plein

    **JOB RESPONSIBILITIES**: **Strategic**: - Understand, get involved and support the deployment of FLMC Customer Service strategic initiatives within the team - Contribute actively to the EMEA Roadmap in proposing & taking ownership of some key projects. - Drive continuous improvement: Utilize information and statistics that will inform corrective and...

  • Customer Support/ Management Assistant

    il y a 2 semaines

    Diegem, Belgique HAYS Temps plein

    Diegem | Customer support | NL - FR - EN | medische sector | snelle opstart | 1095668 **Je nieuwe functie**: Daarnaast zal je de huidige management assistant administratief ondersteunen en ben je ook de back-up tijdens verlof - en ziekteperiodes. **Jouw profiel**: Voor deze job als **Customer support** is Hays op zoek naar een kandidaat die: - vlot...

  • Customer Service Polish Market

    il y a 2 semaines

    Diegem, Belgique HAYS Temps plein

    Diegem | Customer Service Representative | Polish - English | Chemical company | International| **Your new role** Firstly as a **Customer Service Representative**, you are the SPOC person for the customers, internal departments and logistic contacts. Besides that, you will support with **coordination and follow-up** of aspects related to the handling of...

  • Customer Service

    il y a 1 semaine

    Diegem, Belgique HAYS Temps plein

    Diegem - Customer Service Representative - Nederlands, Frans en Engels - Medische sector - Vast contract **Over de organisatie** Onze klant is een **internationaal bedrijf uit Diegem**en een bekende speler in de **medische sector.** Je werkt in een** stabiel team** van 7 personen met een **goede werksfeer**. Bovendien kom je terecht in een **moderne...

  • Customer Service B2B

    il y a 2 semaines

    Diegem, Belgique Synergie Temps plein

    As a customer service employee you are the contact person for different services, both internal and external. This can range from customers, internal departments to logistics customers. - As soon as the signed quotation arrives, you get to work. You input all data of the new customer into the database via SAP. - You check the availability of the product and...

  • Customer Service B2B

    il y a 2 semaines

    Diegem, Belgique Synergie Temps plein

    As a customer service employee you are the contact person for different services, both internal and external. This can range from customers, internal departments to logistics customers. - As soon as the signed quotation arrives, you get to work. You input all data of the new customer into the database via SAP. - You check the availability of the product and...

  • Logistics Customer Service Representative

    il y a 1 semaine

    Diegem, Belgique Actief Interim Temps plein

    Execute all day-to-day activities regarding customer order management (order taking & processing, letter of credit, billing, credit/debit notes, returns, PER’s, complaint handling) from our distributors. - Delivering correct and on time customs documentation and formalities for import, transit, and export. - Coordinate delivery of products to customers in...

  • Customer Service Representative English

    il y a 1 semaine

    Diegem, Belgique Actief Interim Temps plein

    The CSR will support with coordination and follow-up of aspects related to the handling of product enquiries and orders placed by customers. This is a professional support function, with focus on administering the order process and this according processes & procedures.Key responsibilitiesSupport in the coordination and follow-up across all departments...

  • Customer Care Agent

    il y a 7 jours

    Diegem, Belgique Satellic Temps plein

    Satellic NV. is the leading company for road charging in Belgium. With more than 500.000 domestic and international customers, Satellic is the leading toll operator in Belgium. Satellic's shareholders are T - Systems Road User Services GmbH and Strabag. T-Systems Road User Services GmbH is offering tolling services in Germany to the national toll charger...

  • Customer Experience Manager

    il y a 1 semaine

    Diegem, Belgique Hewlett Packard Enterprise Temps plein

    Customer Experience Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world. **_ Job Family...