Logistics Customer Service Representative
il y a 2 jours
Execute all day-to-day activities regarding customer order management (order taking & processing, letter of credit, billing, credit/debit notes, returns, PER’s, complaint handling) from our distributors.
- Delivering correct and on time customs documentation and formalities for import, transit, and export.
- Coordinate delivery of products to customers in line with best practices, regulatory requirements and in compliance with internal processes.
- Work closely with our commercial partners, to support customer specific request, pricing discrepancies, product substitutions etc.
- Arrange deliveries to, and collections from, customer sites through 3rd party couriers and liaise with our warehouse operations and transportation teams regarding inbound and outbound activities.
- Conduct inventory management activites such as UBD (shelf life) management for orders, backorders mgmt, regular review of short-dated inventory, version changes, Global Trade blocks, etc.
- Master Data Maintenance (customer, materials, prices).
- Contribute to continuous improvements to our systems, processes and to specific customer related supply chain issues.
**Wat wij van jou vragen**:
- Extensive experience in customer service.
- Degree in Logistics/customs studies is a plus.
- Fluent in English - French, Arabic or Russian are a big plus.
- Knowledge of ERP packages (SAP, ).
- Knowledge of Microsoft Office.
- Team player, well organized, customer oriented.
- Good communication skills for internal and external contacts.
- Positive reaction to working in a “deadline” environment, stress resistant. You are a problem solver.
**Wat wij jou bieden**:
- Fulltime assignment, permanent contract.
- Competitive salary with benefits.
- International environment.
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