Insurance Product Manager

Insurance Product Manager (Dutch, French and English, Spanish advantageous)

**You Lead the Way. We've Got Your Back.**

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you'll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

**Join Team Amex and let's lead the way together.**

As Insurance Product Manager, you play an important role in building meaningful product benefits for our customers that support their personal lives and business around the world. Insurances are one of the most relevant benefits that illustrates the powerful backing promise to our customers, support their peace of mind while traveling or shopping with American Express.

While your focus will be on managing insurance related activities, you will also support other product and benefits development within a team of Benelux products managers.

Create a dynamic career while doing work that matters for people and businesses everywhere. Find your place on #TeamAmex.

**Why Insurance Product Manager at American Express?**

Working at American Express Benelux combines the advantages of the great support you can expect from a big international company while also working locally in a small flexible team with quicker decision making.

You will have broad responsibility with end to end ownership, giving you the opportunity to see the contribution of your actions. A working environment which stimulates ongoing personal development and opens up to broad international career opportunities.

Insurance Product Manager is a great role, in which you will support and manage various projects and product improvements to support and develop the insurance related activities for our Consumer & Commercial products in the Benelux. Because of it's end to end customer journey responsibility the role offers great opportunities to connect colleagues and brings much diversity in your day to day activities. Your primary goals are to build distinctive, appealing products benefits and ensure compliance with insurance related activities.

You will report into the Head of Insurances activities under our Spanish Insurance branch activities, Amex Asesores de Seguros. While your primary focus is on managing insurance related activities, you are also reporting (dotted line) to the Benelux Product manager and part of a wider Product management team. Your working location will be in Brussels where the rest of the ICS (product) team is located. Together with the team you will provide support in managing various projects and product improvements to develop and grow the product and portfolio strategy for our Consumer & Business Card (ICS) portfolio in the Benelux.

This role requires a hands-on, excellent communication skills and strong understanding of regulations and strong capacity into translating these into good business practices.

**Responsibilities**:

- Perform quality assessments, maintain oversight of training results and maintenance for insurances.
- Manage insurance governance and compliance proactively
- Assessment of marketing assets compliance.
- Manage insurance related escalated complaints and monitor performance of insurer.
- Be the point of contact between Amex legal entities, insurance companies and internal insurance services
- Support product benefit development
- Update Management Information and present to board of directors

**Qualifications**:

- Bachelor degree
- Min. 3 years relevant work experience
- Experience in the field of insurances is a plus.
- Ability to build effective relationships and provide consultancy and advice to senior business stakeholders
- Business acumen and ability influence in a matrix organization
- Excellent communication skills
- Structured and precise, eye for detail
- Understanding risks and compliance regulations; able to understand governance responsibilities
- Analytical skills
- Stress resilient and problem solving mindset
- Customer focused

**Languages**
- Dutch - Experienced (written & oral)
- French - Experienced (written & oral)
- English - Experienced (written & oral)
- Spanish - Nice to have

**Qualifications**

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we p