Customer Success Intern

**The Job**:
**Nodalview** is a powerful **sales and marketing** platform for **real estate agents**. It supports the creation of **high-quality visuals** and immersive content to **attract**, **engage**, and **qualify** potential customers, providing a modern **online buying experience**. With Nodalview, agents can enhance their online presence, gain data insights to **close deals faster** and connect the right buyers with the right homes. We believe in modernizing the real estate industry through **cutting-edge** technology and a **customer-centric approach**.

Nodalview currently supports over **10,000 agents** in **30 countries**, with an international team of **50+ employees** from **10 different nationalities,** and is backed by **premium investors** in Ghent, London, and Madrid.

We're seeking for an **enthusiastic** intern to join our **C**ustomer Success** department at Nodalview As a **Customer Success Intern**, you'll work directly with our** international CS team**, engaging with **customers** so they can get the most value out of our platform and providing **assistance **in a fast-paced, entrepreneurial environment. If you're an **adaptive self-starter** with strong **communication **and **writing skills,** we welcome you to join our team

Curious to see what your day-to-day will look like?
- ** Advise** and **guide** our customers throughout their whole Customer Journey.
- ** Participate & host **customer **trainings** to make them discover best practices & how to get the most value from the Nodalview platform.
- Proactively** identify **customers that might be experiencing problems and reach out to them to help, even before they come to us
- Handle commercial discussions (Reactivations, Upsells & downsells and even retention calls)
- Participate in** exciting projects **within the team (Recording tutorials, & help us build the best Customer Experience strategy for our dear customers).
- ** Transfer customer feedback**s to the product team to add improvements and new feature requests to our solution that would delight our customers even more

**Who are we looking for?**:

- **
Bachelor level** and above (End of study internship, Gap year internship)
- ** French is your primary language** (as you will mainly contact French customers) and you have a **good command of English** (most of our internal communications are in English).
- ** Efficiency** is your second nature, and you are not afraid to pick up your phone
- You can **communicate** well with others
- You have strong **organizational skills** and an **analytical mindset** allowing you to juggle multiple tasks at once.
- You take **initiative** and you’re a fast learner.
- You have an **acquaintance with tech** and would like to understand more about how a SaaS company operates from the core.
- You have to do an internship of a **minimum of 4 months**.
- You genuinely care about helping others with **empathy**
- You have a valid **EU work permit**
- You are currently enrolled in school and can provide an** internship agreement**
- And above all, you are **hungry for growth** and are **willing to learn**
- Start date**: December/January 2024**

Want to know if you’d feel at home at Nodalview? Check out **our values**:

- ** Be passionate - **We love what we do
- ** Keep it simple - **We focus on the essence and continuously improve
- ** Go for excellence - **We set the bar high and aim to be industry leaders
- ** Deliver awesomeness - **Putting a smile on our customers' faces is what keeps us going
- ** Win together - **We trust each other, care for each other and we work together, always

**What we offer**:
Not just a great internship in a start-up that has already earned its stripes and is now scaling up to the next phase, but also an excellent **accelerator of your professional growth**.

A great bunch of open-minded **colleagues** (or should we say friends ?).

**Hybrid working** - a mix of working from home and from our beautiful Brussels office. We’re always excited to catch your friendly vibe

**Company-wide events** - we love getting everyone together as much as possible - expect regular events throughout the year, team building, our famous Thursdates, and general company fun

‍ The opportunity to work for a **fast growing SaaS** company.

**Guidance** through your entire internship.

**Any question ?**: