Medior Customer Journey Expert – Digital Onboarding

il y a 5 heures

Brussels, Belgique Projective Talent | Part of Projective Group Temps plein

Medior Customer Journey Expert – Digital Onboarding & Customer Data (Permanent position) Brussels | Hybrid (up to 50% remote) Full-time | Long-term consultancy/Integration via Projective TalentAbout the roleProjective Talent is looking for a Medior Customer Journey Expert to strengthen a leading digital business banking environment. You'll help shape and optimise end-to-end customer onboarding journeys — ensuring that processes are seamless, compliant, and focused on delivering a great experience.Working at the intersection of technology, data, and customer experience, you'll translate business needs into concrete digital solutions that make an impact.Your responsibilitiesDesign, map, and continuously improve digital onboarding and customer data journeys.Analyse customer needs and pain points to identify improvement opportunities.Collaborate closely with IT engineers and product teams to deliver practical, customer-friendly solutions.Validate features and processes through user testing and continuous feedback loops.Ensure compliance with KYC, GDPR, and internal risk management standards.Document procedures and prepare training or communication materials for broader teams.Your profileUniversity degree or equivalent experience.3–5 years of professional experience, including at least 1 year in digitalisation, business analysis, KYC, customer data, or onboarding.Strong analytical and organisational skills, with hands-on project delivery experience.Fluent in English (French or Dutch is a plus).Able to collaborate across teams, bridging business and IT perspectives.Proactive, structured, and passionate about creating excellent digital customer experiences.Why join Projective TalentAt Projective Talent, we match talented professionals with impactful projects in leading organisations across Belgium. We believe in a collaborative culture where autonomy, expertise, and growth go hand in hand.A learning environment with continuous development opportunities.A hybrid work model built on flexibility and trust.A supportive network of consultants who share insights and ambition.The chance to shape digital experiences that truly make a difference.Interested?Send your CV

  • Customer Journey Expert

    il y a 2 jours

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert - Digital Channels** **Level 15 | 100% fixed contract | Brussels** **Your role & work environment** As a **Customer Journey Expert (CJE) Digital Channels**, you will analyse the behaviour of our customers when banking digitally, as well as the processes of digitizing sales and services at ING. Armed with those insights, you will...

  • Customer journey

    il y a 6 heures

    Brussels, Belgique Energie.be Temps plein

    Zet jij de energiemarkt op zijn kop als Customer journey & CRM Specialist bij Energie.be? 💥 Zo help je duizenden huishoudens overstappen naar een eerlijke, eenvoudige en duurzame energieleverancier!Bij Energie.be maken we energie weer eenvoudig, eerlijk en 100% groen. We leveren stroom van Belgische oorsprong en bouwen aan een eerlijke energiemarkt waar...

  • Customer Journey Expert CRM Po

    il y a 2 jours

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert Product Owner CRM** (Assisted Channels Tribe) **Technical data function** Work location : Brussels Hybrid way of working Function Class : 16 Function Code : Customer Journey Expert - Channel Management III Work schedule : 100% Sensitive Function : No PCP Function : No If you have a** talent for taking it on and making it**...

  • Senior Digital Sales Expert

    il y a 5 jours

    Brussels, Belgique Vivid Resourcing Temps plein

    Senior Digital Sales Expert (Digital Sales – Banking) – FreelanceA customer of ours in the banking sector in Brussels are looking for a Senior Digital Sales Expert to join on a long-term freelance basis.They are undergoing a major digital transformation aimed at increasing digital and mobile sales across their key products. This includes improving the...

  • Onboarding Trainer Assistant

    il y a 2 jours

    Brussels, Belgique Axians Temps plein

    At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We're present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024. Axians....

  • Onboarding Trainer Assistant

    il y a 2 jours

    Brussels, Belgique Axians Temps plein

    At Axians, we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. Axians is the VINCI Energies brand dedicated to ICT and Digital Transformation. We’re present across 38 countries, with more than 16 600 employees and an annual revenue of more than 3.7 billion euros, in 2024. Axians....

  • German-Speaking Google Ads Onboarding Account Manager

    il y a 4 jours

    Brussels, Belgique AVEC Human Resources Services Temps plein

    German-Speaking Google Ads Onboarding Account Manager Location: Barcelona, Spain (Hybrid working model) Schedule: Full-time | Monday to Friday Why Barcelona, Spain? Working in Spain means much more than a job — its a lifestyle choice. Barcelona offers sunshine most of the year, direct access to Mediterranean beaches, a vibrant international community,...

  • Digital Analytics

    il y a 7 jours

    Brussels, Belgique EOLIS Temps plein

    We're looking for a Digital Analytics expert (Dutch or French) to join one of our clients' teams.What are your responsibilities?Define digital measurement strategies aligned with business objectives.Create reports, dashboards, and data visualizations to support decisions.Cross-analyze various data sources (SEO, heatmaps, AB tests, surveys...) for deep...

  • Digital Marketing Officer

    il y a 2 jours

    Brussels, Belgique Medipartner Temps plein

    Introduction Our client has been renowned for its **quality and excellence in science and medicine** and is committed to **therapeutic progress to serve patient needs**. They put the diversity of their employees as a source of richness for the fulfillment of this vocation. Function You are responsible for the** development, implementation, and...

  • Onboarding Trainer Assistant

    il y a 4 jours

    Brussels, Belgique Brayton Global Temps plein

    Job Summary:We are seeking a proactive and communicative Onboarding Trainer/Assistant to support the onboarding of Eudamed Users. The ideal candidate will be responsible for helping the business unit to maintain and delivering onboarding training sessions, and user guides and implementing the communication and onboarding strategy of EudameKey...