Customer Service Account Manager
il y a 14 heures
Customer Service Account Manager (B2B/ API/ XML/ FR-NL-EN) Mission Act as the single point of contact for a group of customers within this department and being responsible for monitoring contractual aspects at operational and commercial level within the company.Responsibilities As Customer Service Specialist, your role will be to: Serve as the primary point of contact for clients after the sale and guide them throughout their customer journey.Monitor the day-to-day production of the customers in your portfolio and be responsible for all related administrative tasks.Address and resolve customer issues in a timely and effective manner, coordinating with internal teams as needed.Ensure clients are satisfied with the services provided, handle complaints, and propose solutions to meet their needs.Proactively engage with clients to understand their evolving needs and propose value-added solutions or service upgrades.Foster long-term relationships with clients to enhance loyalty and maximize the value of each account.Ensure the correct application of contracts and monitor budgets in collaboration with the sales team.Profile As Customer Service Specialist, you have Minimum 3+ years of experience in complex B2B Customer Service environment Strong affinity with IT environments (API, XML, data flows, integrations – no coding required but good understanding)Experience in root cause analysis – managing efficient client communication despite missing information's Excellent prioritization, organization and stress management skillsFluent in French & Dutch, professional level of EnglishSolution-oriented, action-driven and comfortable handling escalationsWe Offer A competitive salary package – including extra-legal benefits such as a company car or mobility budget, collective bonus, group & hospitalisation insurance and meal vouchers.Autonomy and flexibility with a direct impact on Speos' growth.A stimulating and evolving role with exciting challenges, opportunities and innovative projects.A dynamic team within a family-oriented corporate culture.A unique atmosphere fostering collaboration and conviviality.You will join a diverse team of highly talented colleagues, with room for ideas, initiative and professional development.Why Speos?Speos is an innovative and leading Belgian company that develops solutions designed to equip organisations with optimised and secure administrative and financial processes. Speos manages all aspects of outgoing document flows, from document generation to distribution via printed and digital channels. Our ultimate goal is to ensure the success of our clients' administrative and financial processes, allowing them to fully focus on their core business. Speos' strategy and its position as a subsidiary of the bpost group since 2001 make us the No. 1 reference in our field in Belgium. This recognition comes from our ambitious management, cutting-edge technological expertise and proven customer service.
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Key account manager Project Logistics Division
il y a 2 semaines
Belgium Ahlers Logistics Temps pleinKey Account Manager Project Logistics DivisionGrow partnerships. Shape supply chains. Make impact at Ahlers Logistics.Why Ahlers?Ahlers is an international logistics company with nearly 700 employees across Europe, CIS, and Asia. We specialize in international forwarding, secure transport, warehousing, supply chain management, project cargo, and trade...
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Key Account Manager B2B
il y a 14 heures
Belgium Oystershell Temps pleinIntroductionOystershell (www.oystershell.com), headquartered in Ghent, Belgium, develops innovative consumer healthcare products grounded in science and design. Oystershell Laboratories (OLAB) is our international B2B business unit, partnering with major pharmaceutical companies and strong regional "local heroes" to commercialize our innovations...
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Customer Success Manager
il y a 6 jours
Belgium Trend Micro Temps pleinCustomer Success ManagerLocation: Belgium / Cork / BeluxTrend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fuelled by decades of security expertise, global threat research, and continuous innovation, our unified cybersecurity platform protects over 500,000 organizations and millions of individuals across...
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Key Account Manager
il y a 2 semaines
Belgium Securitas Technology Belgium Temps pleinWe are looking for an experienced Account Manager to further strengthen our Sales organization and support the growth of Securitas Technology in Belgium. In this role, you will develop long-term client relationships, identify new business opportunities, and position our advanced Security & ICT solutions in your market segment. What you will doDevelop and...
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Freelance Customer Service Manager EMEA
il y a 6 jours
Belgium Hays Temps pleinDiegem | Freelance Customer Service Manager | English | International environment | Assignment for minimum 3 months Your new company Our client is an international company in Diegem and is looking for reinforcement for their customer service team through Hays. You will be working in a dynamic team with motivated colleagues in a growing and profitable...
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Customer Success Manager
il y a 14 heures
Belgium Runeasi Temps pleinCompany DescriptionRuneasi recently joined the ranks of Belgium's fastest-growing AI scale-ups. Runeasi is born out of research at KU Leuven, with the founders having more than 70 years of combined domain expertise in biomechanics. The company is committed to translating cutting‐edge science and technology into practical tools that improve physical health...
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Junior Account Manager
il y a 14 heures
Belgium doctoranytime Belgium Temps pleinWho we are ? The goal of Doctoranytime is to revolutionize healthcare in Europe and Latin America. More specifically Doctoranytime's tools aim to facilitate the access to healthcare for patients and simplify the daily life of practitioners. Doctoranytime seems to obtain this goal, because since they entered the Belgian market in 2016, they have known a rapid...
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Account Manager
il y a 14 heures
Belgium SKINN Temps pleinSKINN is looking for a senior, sales-driven Account Manager with a strong commercial mindset and a clear affinity for branding, design and strategy. You work with ambitious, often international clients and build long-term relationships at a senior level.You are the main point of contact for clients, think proactively and combine commercial drive with a sharp...
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Customer Service with Dutch for Automotive in Greece
il y a 1 semaine
Belgium Real Recruitment Solutions Temps plein**Imagine representing one of the leading worldwide companies, while living in Greece! Our collaboration with international companies gives you the chance to work at the international work environment, enrich your career, and explore new experiences abroad.** * We offer complete training by certified instructors as well as many career development...
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Account Manager Industriële Lichtstraten
il y a 2 jours
Belgium Van Boven Projectbouw Temps plein**Jouw missie** Daglicht maakt mensen gelukkig en productief. Van Boven Projectbouw zorgt voor daglicht op de werkvloer met haar maatwerk daglichtoplossingen voor industriële gebouwen. Als Account Manager draag je bij aan het creëren van lichte en gezonde werkruimtes in België. **Van Boven Projectbouw** Is een Nederlandse producent van hoogwaardige,...
