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What You'll Do:Manage end-to-end order processing from quote to invoice with accuracy and efficiency.Respond promptly and professionally to customer inquiries, providing solutions that exceed expectations.Maintain and update customer data, ensuring all information is current and accurate.Collaborate with sales, marketing, and supply chain teams to deliver outstanding service.Uphold company policies and procedures, striving to meet and exceed KPIs and service level agreements.Work in a busy environment, demonstrating strong organizational skills and attention to detail to meet tight deadlines.Required Skills:1 to 3 years of experience in a fast-paced customer service role, ideally within medical or pharmaceutical industries.Proven experience in inbound call centers, retail, or direct social/customer service environments.Fluent in English, Dutch, and French, with excellent oral and written communication skills.Tech-savvy with working knowledge of Excel (comfort level essential; previous experience with Excel will be assessed in interviews).Strong interpersonal skills, patience, and a professional manner.Ability to work effectively under pressure and manage multiple priorities.Nice to Have Skills:Experience working directly with healthcare or medical products.Familiarity with order management systems and SOP adherence.Additional language skills beyond the primary three.Preferred Education and Experience:High school diploma or higher.Prior experience in customer service within a regulated industry is advantageous but not mandatory.
