E-Commerce Manager, Hong Kong, Macau and Taiwan

Il y a 12 heures

Brussels, Brussels-Capital, Belgique RIMOWA Temps plein

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Position RIMOWA is seeking a highly motivated E-commerce Manager to lead our online sales and operations in Taiwan and potential Hong Kong in future. This role is crucial for driving our digital growth, ensuring a seamless customer experience, and achieving key business objectives across both markets. You will be responsible of our e-commerce platform, from customer acquisition to merchandise management and performance monitoring. Job Responsibilities E-commerce Strategy & Planning:
• Develop and execute comprehensive e-commerce strategies for Taiwan and Hong Kong, aligned with overall business goals.
• Conduct market research and competitive analysis to identify growth opportunities and trends in both markets.
• Collaborate with regional and global teams to ensure consistent brand messaging and e-commerce best practices. Daily Operations Management:
• Oversee the day-to-day operations of our e-commerce websites in Taiwan
• Manage product listings, content updates and campaigns to optimize customer engagement and conversion.
• Ensure accurate inventory management, order fulfilment, and timely delivery in collaboration with logistics partners.
• Liaise with customer service team to ensure smooth & reliable customer journey.
• Monitor website performance, troubleshoot technical issues, and work with global teams for resolution. Customer Acquisition & Marketing:
• Develop and implement effective digital marketing strategies to drive traffic and customer acquisition.
• Manage relationships with external agencies and partners for digital marketing initiatives.
• Analyse marketing campaign performance, identify areas for improvement, and optimize ROI. Merchandise Management:
• Monitor product performance, identify fast-moving and slow-moving items, and make recommendations for adjustments.
• Oversee product categorization, attribute management, and visually appealing product presentations. Performance Monitoring & Analysis (KPIs):
• Track and analyse key performance indicators (KPIs) such as sales revenue, conversion rates, average order value, customer acquisition cost, and return rates.
• Generate regular reports and provide actionable insights to senior management.
• Utilize web analytics tools (e.g., Google Analytics) to monitor user behaviour and identify opportunities for optimization.
• Proactively identify and address performance gaps to achieve business objectives. Profile
• 5 – 8 years of proven experience in e-commerce management, with significant experience in Taiwan and/or Hong Kong markets. Candidate with less experience will be considered as Assistant Manager.
• Demonstrated success in driving online sales growth and managing complex e-commerce operations.
• Strong understanding of digital marketing channels (SEO, SEM, Social Media, Email Marketing).
• Proficiency with e-commerce platforms (e.g., Shopify, Magento, Salesforce Commerce Cloud) and web analytics tools (e.g., Google Analytics).
• Excellent analytical skills with the ability to interpret data and make data-driven decisions.
• Strong communication, interpersonal, and presentation skills. Fluency in English is required.

E-Commerce Manager, Hong Kong, Macau and Taiwan

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