Customer Service Transformation Architect

Wat als service niet alleen reactief kan zijn, maar proactief, strategisch en tegelijk oprecht menselijk? Als Business Analyst ben jij de architect van die transformatie. Je duikt in workflows, spot verborgen opportuniteiten en bouwt mee aan de service-organisatie van morgen. Met één doel: servicteams laten evolueren van brandjes blussen naar écht impact...

How can AI help transform our customer engagement? That’s the question you’ll be answering for our customers as an AI for Service Analyst. You focus on the 'why' before the 'what', and you see AI as a vital support system for humans. More focus on what matters, less repetitive tasks. You understand the capabilities of what AI can bring but also know that...

We're looking for an IT Coordinator to play a key role in a fast-evolving Benelux environment. You'll combine hands-on IT expertise with project leadership, supporting critical business systems while driving strategic initiatives across ERP, e-commerce, cloud, and business applications. We're looking for an IT Coordinator to play a key role in a...

Êtes‑vous un·e leader dans la gestion d’un portefeuille applicatif avec un fort accent sur la valeur business ?Souhaitez-vous gérer un portefeuille d’applications dans un contexte de transformation et de digitalisation au sein du secteur des assurances, dans le domaine Life, tout en accompagnant des équipes pluridisciplinaires business et...

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices across Europe and in Mauritius. Our purpose is to bring people solutions to life, enabling organisations of all sizes to turn Human Resources into a source of value for both the business and its people. Our people solutions cover the entire employee journey –...

Beschrijving van de functie At SD Worx, you'll work in an environment where collegiality, trust, and meaningful work truly matter. You'll have room to grow, with training and career opportunities tailored to your ambitions. We believe in hybrid working and support what you need to feel good - both on and off the job. More than just a payslip? Absolutely!...

Codux is seeking a Business Analyst – Customer Service (Dux) to transform service teams into impact drivers. You’ll analyze how people, processes, and technology interact, and you’ll lead workshops to surface hidden pain points.You bring about three years of BA experience, preferably in a customer engagement context. Dutch and English are essential,...

Codux seeks an AI for Service Analyst to bridge business thinking with AI and technology. You will translate complex problems into practical AI-enabled solutions, explain strategies to business stakeholders, and collaborate with clients to map pain points and optimize service.Expect 2-3 days of travel weekly to client sites in Brussels, Antwerp, or Ghent,...

Our client, a prominent global leader in the industrial manufacturing sector, is executing a large-scale digital transformation to modernize its service operations on a cloud-based platform. The project requires a dedicated expert to drive the standardization of global service processes while ensuring alignment between business needs and technical...

Voor ons Cloud Infra & Customer Services team zijn we op zoek naar een Cloud Solution Architect met sterke technische maturiteit, businessinzicht én een uitgesproken customer-facing mindset.Onze teams bouwen én beheren schaalbare, veilige en future-proof cloudomgevingen binnen het Microsoft Azure- en Microsoft 365-ecosysteem. Jij combineert diepgaande...

Job descriptionABOUT TROPOSWe deliver scalable and reliable data analytics solutions that lead to actionable business insights. Collaborating with clients across diverse industries, we help companies get the most out of their data by combining our deep expertise with unrivaled automation.We believe in a no-nonsense, results-driven approach—no buzzwords,...

Pauwels Consulting is seeking a seasoned Dynamics 365 Customer Service consultant to lead the standardization of global service processes within a cloud-based platform. You will drive end-to-end process optimization, partner with international stakeholders, and translate complex business requirements into scalable Dynamics 365 solutions.Based in Antwerp with...

Pauwels Consulting is seeking an experienced Project Manager to strengthen our delivery team in Mechelen. The role focuses on driving strategic customer onboarding, business transformation, and delivery coordination within a stakeholder-driven environment.The ideal candidate has 5+ years in Project/Program Management, holds a Master’s degree in a related...

Role OverviewWe are seeking an experienced and customer-facing Senior MES Engineer / Solutions Architect with 8+ years of hands-on expertise in Manufacturing Execution Systems to join our team. This is a hybrid role that combines deep technical leadership with significant pre-sales engagement: you will design end-to-end MES architectures for our industrial...

Wat als service niet alleen reactief kan zijn, maar proactief, strategisch en tegelijk oprecht menselijk? Als Business Analyst ben jij de architect van die transformatie. Je duikt in workflows, spot verborgen opportuniteiten en bouwt mee aan de service-organisatie van morgen. Met één doel: servicteams laten evolueren van brandjes blussen naar écht impact...

Our client, a leading organization in the telecommunications sector, is looking for project managers to strengthen their delivery team. The role focuses on driving strategic customer onboarding, business transformation, and delivery coordination within a dynamic, stakeholder-driven environment. Responsibilities Lead and coordinate strategic projects from...