Senior Client Service Officer

h3Mission: /h3 pAs part of the GTB Mid Office, the Senior Client Service Officer / CSAM will be responsible for supporting the cash management services development with focus on monitoring and ensuring a proper execution of all Cash Management transactions within the local desk. Furthermore, the officer is actively implementing new business prospects in close cooperation with the cash management network and other related departments in the Bank. /p h3Responsibilities: /h3 pAs Senior Client Service Officer/CSAM you will support the GTB Cash Management team in Country. You will report to the Head of GTB Client Service in Belgium. Products and services to be marketed will include, amongst others: /p ul liDomestic and international means of payment /li liForeign Exchange (when related to cross-border payments) /li liElectronic Banking products as well as associated services /li liLiquidity Management solutions like cash pooling /li liDomestic and International Guarantees /li liActive cross-selling with the different Business Lines of the Bank especially with the trade services and factoring department of GTB /li /ul pThe role is to maintain and develop the relationship with the clients, by being a first point of contact for any matter. The Senior Client Service Officer / CSAM is an effective team player with excellent interpersonal and communication skills (both written and verbal) with the ability to build and influence business relationships at operational levels. The role requires a strong client service orientation, detailed operational process knowledge, good organization as well as professional integrity. /p h3Tasks and

responsibilities:
/h3 ul liHe/She is responsible for a portfolio of V.
I.
P. clients /li liHe/She is the privileged point of contact for these clients across our organization for any service and support /li liHe/She is committed to build and strengthen the relationship with these clients /li liHe/She has full responsibility to make regular client visits together with Sales Managers in the frame of implementation projects, client pitches or service reviews /li liServe the other Clients of the desk, throughout the pre, mid and post implementation stages /li liSupport of Cash Management Team in origination and execution of transactions /li liFollow-up on customer requests and needs, and identify new opportunities /li liClose cooperation with Back Office teams in connection with monitoring/handling of client orders and other operational issues /li liClose cooperation with all teams within the Network, as well as with all supporting teams within Paris headquarters /li liActive cooperation with all other local business lines within Brussels branch /li liActive follow up and review of the (new/outstanding/expired) guarantees /li liCreate added value for clients pro-actively identifying synergies within the Global Transaction Banking Business lines /li liRisk/compliance: follow up the KYC reviews of the cash management clients and the alerts triggered by transaction filtering /li liParticipate in the permanent supervision activities of the GTB desk /li liYou will be involved in managing the correspondence with the SG Network /li liYou will be involved in reviewing the coherence of limits and outstanding and in the yearly credit reviews for the GTB clients /li liBeing part of the GTB Client Service work on implementing of cash management solutions (Isabel, Swiftnet, Cash Pools, credit facilities,..) /li /ul pThe Cash Management Client Service interacts closely with Front office and Middle-Office in Brussels, our Head office in Paris as well as all GTB stakeholders such as Product Teams, Global Banker Teams and the Relationship Colleagues, product development areas and the Departments in charge of risks analysis and monitoring at Head Office in Paris. /p h3Required /h3 h3Studies experience /h3 ul liGraduate in a Master Degree /li liIdeal past experience in Banking, Global Transaction Banking /li /ul h3Language skills /h3 ul liFluent in: Dutch, English and French /li liOther foreign language skills would be advantageous /li /ul h3Technical, operational Soft skills /h3 ul liHighly proficient with Microsoft (Excel, PowerPoint, Word) and superior analytical and quantitative skills /li liIn Depth knowledge of cash management products (transactions, electronic banking, pooling, guarantees, ..) minimum three years of proven experience /li liUnderstand the institution’s approach to risk management and their respective roles in supporting a strong risk culture /li liUnderstanding of clients’s business and strategy /li liKnowing local market standards /li liClient Solution oriented /li liTeam spirit and global coordination /li liLeadership skills /li liStrong client service orientation, being able to put the client first /li liAbility to develop annd mobilise internal networks and resources /li liExcellent verbal and written communication skills /li liAbility to manage multiple priorities /li liProactive