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Business Data Expert
il y a 3 jours
Within the Customer Operations Steering Tribe (part of the larger Customer Operations Circle), we are looking for an ambitious data expert that feeds full-time one of our Operations Tribes with data and becomes a part of our Customer Operations Data Steering Team. There we will use data to support, challenge and inspire our Telenet, BASE & back-office customer operations colleagues with clear data-driven recommendations, actionable insights, and efficient self-service dashboards. An ideal candidate would act as a true sparring partner, challenger, and sound board for our (Senior) Leadership counterparty and be comfortable in regular interactions with our companies Leadership Team
Your Key Responsibilities Business data expert
Key overall responsibility is to provide our Customer Operations Leadership with a sense of calm, clarity, and predictability by actively seeking to understand the plans and ambitions of internal and external stakeholders that significantly impact our operations. Our second mission is to promote transparency and understanding of the Customer Operations throughout the organization by providing clear and accessible information that enables leadership stakeholders to comprehend the bigger pictures. The role holder will be required to keep a close eye on the most important metrics of the Tribe by using data and ensure that there is strong alignment across stakeholders on key tracks of our most important (business) plans for this Tribe.
To complete this amazing team of 8 people, we are looking for a senior data-driven specialist for one of our Operations Tribes
Our ideal candidate has
Master’s degree in a quantitative field (Business Engineering, Applied Economics, Computer Sciences, Information Management…) or equivalent by experience Looking for professionals and more experienced (+5-10 years) experts with experience in Telecom, Entertainment or similar industries is a plus. Experience in (data-driven) management consulting is a big plus. Experience with at least 1 reporting tool is a plus Strong acumen in quantitative analytics and structured problem solving that goes well in hand with a strategic mindset and eagerness to contribute to the challenges of our business counterparties Strong business skills and - understanding Results-driven: able to make decisions, use independent judgment and establish priorities and work effectively on multiple items at the same time Excellent written and verbal communication skills to influence decision makers Collaborative with diverse teams and contributing positively to a cooperative work atmosphere Fluent in English and in Dutch/French
What We Have To Offer
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