Business Services Manager
il y a 2 semaines
Business Service Manager – Brussels
English/French speaking, Permanent, Full-time, Onsite
My client an international law firm are currently recruiting for this brand-new role of Business Service Manager. In this role you are managing a team of 3 ensuring the best quality of service for internal and external clients.
Tasks• Oversee daily operations of the business services area, ensuring smoothfunctioning and efficiency.
• Manage a team of staff, providing guidance, training, and support as needed.
• Maintain a welcoming and professional atmosphere for visitors, clients, andemployees.
• Coordinate scheduling and appointments, optimising time management andresource allocation.
• Implement and enforce business services policies and procedures to upholdorganisational standards.
• Handle enquiries, complaints, and requests promptly and effectively,demonstrating exceptional customer service.
• Monitor and maintain office supplies inventory, ordering replenishments asnecessary to support operational needs.
• Collaborate with other departments to facilitate seamless communication andcoordination.
• Evaluate business services performance metrics and implement improvementsfor enhanced service delivery.
• Stay updated on industry trends and best practices to continually enhancebusiness services.
Requirements• Relevant experience in leading teams in hospitality or customer servicemanagement.
• Ideally experience gained in facility/office management, law firm, or corporateenvironments.
• Fluent English and French; Dutch language skills desirable.
• Ability to prioritise efficiently, handle multiple tasks/projects, and make effectivedecisions.
• Maintain a positive attitude and urgency in resolving issues.
Benefits• Modern office in the heart of Brussels.
• Diverse team in an open & friendly environment.
• Competitive salary plus excellent benefits.
Multilingual Recruitment Specialist with permanent vacancies in Sales, Marketing, Support, Banking and Technical. Entry Level to Experienced.
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