Regional Product Expert

il y a 1 mois

Brussels, Belgique Tomra Temps plein
Job Description

We are looking for a Regional Product Expert to join our team based in Leuven and serve as the go-to expert for all internal and external technical enquiries related to assigned platforms. This role requires a strong ability to connect with customers, understand their perspectives and challenges, and deliver innovative solutions across diverse regions and cultures.

Role & Responsibilities:

  • Serve as the primary technical liaison between customers and our internal departments: service, sales, and global solutions.
  • Offer technical support and dispatch solutions to our service organsation.
  • Assist in clarifying offers, spare parts needs, and estimating required service time for issue resolution.
  • Provide technical support, remote service and phone consultations for both customers and field service engineers.
  • Conduct technical training sessions and contribute to the development of training materials and documentation.
  • Proactively manage customer escalations, ensuring structural resolution of pain points.
  • Play an integral role in new product integration and support, ensuring our field service engineers are well-prepared for product launches.
  • Take ownership of support cases, organising and overseeing their timely resolution.
  • Support and promote a safety-first culture across the team, company, and customer sites.
  • Allocate your time across various responsibilities: 20% customer visits, 40% desk support, 20% process and platform improvement, and 20% training.

Qualifications

About You:

  • Bachelor's degree in Electrical or Electro-Mechanical Engineering.
  • 3-5 years of relevant experience.
  • Proven ability to work effectively in a team, guiding and motivating others towards success.
  • Strong organisational skills and the capacity to delegate tasks and provide clear direction.
  • Excellent technical problem-solving, troubleshooting and follow-up capabilities.
  • Strong communication and facilitation skills, with demonstrated ability to present complex technical information in an accessible manner.
  • Ability to relate to customers perspectives across different cultures and regions.


Additional Information

How to apply:

If this sounds like you, we would love to hear from you All applications will be managed in the strictest confidence.  

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, colour, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process. 

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