itil process

Job description – Service Manager JustCase ContextAs part of the JustCase program, a central judicial records management system intended for the entire Judicial Order, several projects are gradually being put into production and evolving into operational IT services. This transformation requires the implementation of structured service management,...

We are looking for an experienced Technical Writer to join a technology environment in Brussels. The successful candidate will be responsible for creating, improving and maintaining clear technical and operational documentation, working closely with IT and business stakeholders. The role requires strong knowledge of ITIL v4 and the ability to translate...

We are looking for an experienced Technical Writer to join a technology environment in Brussels. The successful candidate will be responsible for creating, improving and maintaining clear technical and operational documentation, working closely with IT and business stakeholders. The role requires strong knowledge of ITIL v4 and the ability to translate...

pSopra Steria is seeking a Service Delivery Manager to nurture customer relationships and ensure high-quality service delivery aligned with SLAs. The role focuses on defining and monitoring SLAs, driving automation, and optimizing resource use. /ppYou will be the main liaison between customers and operations, manage accounts, oversee invoicing, and ensure...

pAvanade is seeking a Managed Services L2 Cloud Engineer in Belgium to provide advanced operational support across Azure, hybrid infrastructure, virtual desktop and networking environments. You troubleshoot complex incidents, improve monitoring, automate recurring L2 activities and contribute to project work and customer‑facing operational improvements....

pYusen Logistics is seeking an IT Service Delivery Manager to oversee European IT services, lead service delivery improvements, and collaborate with internal teams and external suppliers. The role emphasizes building strong stakeholders relationships and driving service excellence in an international setting. /ppThe ideal candidate combines ITIL/ITSM...

Capgemini Belgium is seeking an EUS Service Delivery Manager to own end-to-end delivery, governance and continuous improvement of End User Services. You will ensure SLA adherence, coordinate among client stakeholders, Capgemini delivery teams and third‑party providers. You will apply ITIL processes, drive incident and problem management, and report...

DPA, the IT platform of two professional bodies, is seeking a Second Line Support Engineer to join the Support team in Brussels. The role focuses on incident ownership, in-depth investigation, and escalation to higher support levels, with a strong emphasis on ITIL processes and knowledge base documentation.You will work on digital identity, e-signature, and...

Yusen Logistics is seeking an IT Service Delivery Manager to oversee European IT services, lead service delivery improvements, and collaborate with internal teams and external suppliers. The role emphasizes building strong stakeholders relationships and driving service excellence in an international setting.The ideal candidate combines ITIL/ITSM knowledge...

Sopra Steria is seeking a Service Delivery Manager to nurture customer relationships and ensure high-quality service delivery aligned with SLAs. The role focuses on defining and monitoring SLAs, driving automation, and optimizing resource use. You will be the main liaison between customers and operations, manage accounts, oversee invoicing, and ensure...

WLG in Belgium near Brussels is seeking a Data Analyst who can transform messy data into clean reports using the Microsoft data stack.You will gather requirements, build and test SQL reports in SSRS, Power BI and Excel, and design ETL processes and data warehouse structures to support senior decision makers. The role also requires programming in C#, Python...

Job Juncture is seeking an End Point Expert for a Brussels-based role under a NATO-related contract. The position requires active NATO SECRET clearance, on-site work in Brussels with limited remote work (1 day/week), and an expected start on 7 December 2026, through 31 December 2026. Relocation assistance is available. The role includes managing endpoint...

pJob Juncture is seeking an End Point Expert for a Brussels-based role under a NATO-related contract. The position requires active NATO SECRET clearance, on-site work in Brussels with limited remote work (1 day/week), and an expected start on 7 December 2026, through 31 December 2026. Relocation assistance is available. /ppThe role includes managing endpoint...

Madello Consulting is looking for an experienced IT Change Manager in Brussels, Belgium. The role ensures the efficient delivery of IT changes, maintaining operational stability and compliance in regulated environments. You will work closely with technology teams and business stakeholders to align change processes with industry standards.The ideal candidate...

Capgemini Belgium is seeking an EUS Service Delivery Manager to own end-to-end delivery, governance and continuous improvement of End User Services. You will ensure SLA adherence, coordinate among client stakeholders, Capgemini delivery teams and third‑party providers.You will apply ITIL processes, drive incident and problem management, and report...

• Align service providers with customer expectations • Track service performance metrics against SLAs and key performance indicators (KPIs) • Assess the impact of service changes and manage CAB processes • Oversee and optimize modern workspace solutions to enhance employee productivity and collaboration • Manage and oversee vulnerability...

A project is not finished when it is delivered. It is finished when operations can run it. A multinational defence organisation in Mons runs an operations centre that inherits every new system its projects build. You would sit at that handover point: agreeing up front what "ready for operations" means, checking deliverables against it, and chasing what is...

Senior Technician (Innovation and Continuous Improvement) Loading... Senior Technician (Innovation and Continuous Improvement) Location: Mons, Belgium Security Clearance: NATO Secret Reference No: C005458 / Mons Deadline for application: 13/10 /2026 Skills, knowledge, experience required: Practical experience in the implementation of ITIL Service Operations...

Company Description Are you ready to shape the future technological landscape in Europe?We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are...

Company Description Are you ready to shape the future technological landscape in Europe?We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are...