Customer Support Advisor

Il y a 2 mois

Gent, Belgique Volvo Group Temps plein
"Together we move the world"


Do you know what Volvo Group stands for?

Volvo Group is mostly known as Volvo Trucks. Together with our employees we want to help our customers. That is why we offer the best transport solutions to move the world. The Volvo Trucks brand has existed for many years and has a strong position worldwide.


What makes us so proud?

Volvo Group is associated with the core values of quality, safety and environmental care. At Volvo Trucks you are part of a global and diverse team. We work with passion, we trust each other and we embrace change in order to stay ahead of the market.


Why do we need you?

Our mission and vision is to strive for constant quality improvement for our customers. We are one of the world's most well-known and respected brands within the commercial vehicle industry. We are famous only because of our employees. The strongest foundation of our company are people just like you who want to help us to grow. Without you we can't go further


Curious what we have for you?

Have a look at our vacancies.

Introduction


Volvo Action Service (VAS) takes care of our Volvo Group customers across Europe whenever one of their vehicles has a problem. Delivering great customer service is at the heart of our operation, as we take a proactive approach to get vehicles back on the road as quickly and smoothly as possible.


This is us, your new colleagues


You will work in a dynamic environment with colleagues from all over the world, where your team is your family away from home. Our diversity makes us stronger, as we speak 21 different languages in order to support our customers.


We are a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.


This is the job


  • Our multi-lingual advisors utilise their language skills to support customers with international breakdowns. It doesn’t matter where they are in Europe, we take full ownership of the breakdown and give our customers a peace of mind.
  • Communication is key. We are in regular dialogue with the dealer doing the repair and updating the customer with progress.
  • A creative and proactive approach to problem solving ensures our customers are well supported. When things aren’t going smoothly, we think outside the box.
  • Teamwork and collaboration are the foundations of our business

Are you the one?


  • You are customer focused, always striving for the best possible service and solution for our customers.
  • You are a confident communicator, adapting your style to each customer to make sure they feel heard and supported.
  • You go the extra mile, solving problems with a proactive and creative mindset.
  • You like working in a team, supporting and lifting each other up.
  • You are keen to keep learning and developing your skills.
  • You are open to working in shifts, just like your colleagues, to provide round-the-clock service to our clients.
  • You are fluent (written and verbal) in English and 2 of the following languages: Polish, Czech, Lithuanian.

A perfect match? Just some of the benefits of working for us


  • Competitive salary, with meal vouchers, transport costs, shift allowance, etc.
  • Well-being services
  • Restaurant on site
  • Opportunity to grow within the company
  • Good work life balance
  • Possible to work 50% (2-3 days) from home
  • International environment


Let's do this


Are you excited by the prospect of joining our team and starting a career with Volvo? Want to get to know our business first? Check out our video.


If you are ready to join us, just click the button and apply


Our recruitment team will get in touch with you very soon and set you up with a meeting with your future manager. You can also expect a chat with one of our colleagues to assess your level of fluency in the relevant languages.


After all that, what is left for you, is to cross your fingers as we will get back to you with our final feedback in a few days. We try to keep our process short and efficient for your convenience.

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