Clinical Support Specialist
il y a 3 semaines
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Clinical Support SpecialistApply remote type Fully Onsite locations BE012 Diegem time type Full time posted on Posted 3 Days Ago time left to apply End Date: March 13, 2025 (3 days left to apply) job requisition id R-001910
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com
Job Function: MedTech Sales
Job Sub Function: Clinical Sales – Surgeons (Commission)
Job Category: Business Enablement/Support
All Job Posting Locations: BE012 Diegem
Job Description:
Caring for the world, one person at a time... inspires and unites the people of Johnson & Johnson. We embrace research and science - bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world.
JnJ MedTech Electrophysiology is the world leader in the $2.5 billion worldwide electrophysiology market, in an enviable position of being one of the fastest growing businesses within the Johnson & Johnson Family of Companies. JnJ MedTech Electrophysiology helps treat heart arrhythmias, including Atrial Fibrillation, which affect the lives of millions and are among the major causes of stroke. We improve thousands of patients' lives every day.
The Clinical Support Specialist JnJ MedTech Electrophysiology (CSS) – Flanders region, will be working in close collaboration with the Account Manager and will oversee the commercial development of his/her territory.
Responsibilities:
- Clinical Support to customers during procedures performed with JnJ MedTech Electrophysiology products:
- Focus on customer product training to achieve account (technology) independence on JnJ MedTech EP products within agreed time frames.
- Increase JnJ MedTech Electrophysiology product penetration in the accounts.
- Optimize practitioner efficiency through optimal product usage.
- Develop EP knowledge from a clinical and technical perspective, and converse at a professional level with physicians.
- Play an active role, in collaboration with the Account Manager, in the introduction of new technologies to the accounts in his/her territory:
- Clinical presentations of the technology.
- Set up and execute product training program for the accounts.
- Dry training/ ESI - CoE training.
- Active clinical support during the initial cases and follow-up.
- Training/coaching on product usage with the goal of getting the customer independent on product usage.
- Regular follow-up with accounts post product introduction.
- Base technology adoption.
- Working in a close relationship with the Account Manager, to effectively implement the sales strategy for the territory and ensure that sales objectives are met in a precise and competent manner:
- Identify customer needs and position JnJ MedTech EP products to match them.
- Transfer sales leads to the Product Specialist.
- Keep the Product Specialist informed on account specific strategies by the competition.
- Actively give input in the account plans for specific accounts.
- Define precisely the customer needs, his development projects, and understand his drivers.
- Be proactive in providing feedback to the management and to his peers, on market trends, new product adoption, competition.
Qualifications:
- Scientific background (Engineer preferred).
- Track record on customer management.
- Willingness to use new technology.
- Ability to read and understand clinical publications.
- Fluent in Dutch and English.
- Analytical skills.
- Communication skills (oral, written and presentation).
- Result oriented.
- Adaptability and flexibility.
- Can do attitude.
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