Clinical Product Specialist Belgium

il y a 2 semaines

Machelen, Flandre, Belgique O&M Halyard EMEA Temps plein

Owens & Minor, Inc. (NYSE: OMI) is a leading global healthcare services company dedicated to Connecting the World of Medical Products to the Point of Care by providing vital supply chain services to healthcare providers and manufacturers of healthcare products. We are a global healthcare services company delivering exceptional value to our customers. After acquiring European-based Movianto in 2012, ArcRoyal in 2014 and Halyard S&IP business in 2018, Owens & Minor developed a presence in markets where three quarters of global healthcare spending occurs. Now the largest, global, healthcare-dedicated logistics company, Owens & Minor has logistics platforms strategically located across the United States and Europe. Owens & Minor's customers span the healthcare market from independent hospitals to large integrated healthcare networks, as well as group purchasing organizations, healthcare products manufacturers, and the federal government. Manufacturers with global ambitions now have a like-minded ally, Owens & Minor International provides logistics services across the spectrum of pharmaceuticals and medical products, from disposable medical supplies to devices and implants. A FORTUNE 500 company, Owens & Minor has been headquartered in Richmond, Virginia, since 1882, and has annualized revenues exceeding 10 billion USD. The company places a high priority on its mission, vision and values, which focus on the well-being of customers, supply chain partners, teammates and shareholders. The company has developed a culture of recognition, reinforcement, and reward for its teammates, who are vital to its success. Owens & Minor believes that high integrity is the guiding principle of doing business. Owens & Minor common shares are traded on the New York Stock Exchange under the symbol OMI. For more information about Owens & Minor, visit the company website at www.owens-minor.com.

1. POSITION SUMMARY:

Provide clinical support for new tender & business opportunities in order to accelerate the growth of new business and deliver clinical in-service to current customers to maintain and expand business in Belgium.

Scope - To further strengthen the Owens & Minor Halyard commercial team, we are looking for a clinical product specialist with a strong clinical background in the operating room and a commercial attitude.

You will join a market leading company with a strong brand in the healthcare sector and a wide product portfolio of Medical Supplies with international presence. As an American company, Owens & Minor nurtures an agile and flexible entrepreneurial approach with ample opportunity for initiative.

This job is field based, it requires significant travelling to the assigned hospitals in this area. This person will work closely together with the account management team, manufacturing plant, tender, supply chain and customer service teams.

2. JOB FUNCTIONS:

  • Coordinate and implement clinical evaluations for surgical, CPT and sterilisation in close collaboration with the responsible account manager to support new business conversions.
  • Develop the clinical content for custom procedural trays (CPT) for new business opportunities as well as manage the update of the content of existing CPT's if changes are required. Cooperate with the selected external tray builders to ensure that trays of best value are being created.
  • Update content of existing CPT's to help in-service existing customers. Ensure that during quarterly review meetings customer feedback on HYH products is being captured and acted upon as well as ensuring that improvements/changes to the HYH portfolio are being communicated pro-actively.
  • Cooperate with CPT tray builders to address and solve issues with HYH or 3rd party components and validate and communicate these solutions to customers
  • Train new customers on the adequate usage of our products to help accelerate new business implementations.
  • Set up clinical workshops/lessons to educate customers about clinical issues and best practice in relation to the HYH products to help increase customer loyalty
  • Perform ORUR (Operating Room Utilisation Review) and SPUR (sterilisation packaging utilisation review) to help customers identify savings and improve efficiency in the OR and CSSD to increase the competitiveness of the HYH offering.
  • Gather competitive information and provide insight on new clinical trends to the sales and marketing team
  • Exchange best practices with Clinical Product Specialists in other regions in EMEA
  • Support the tender team in quoting for large CPT tenders with clinical questions

3. KEY RELATIONSHIPS:

  • Work in close collaboration with the account management team to lead clinical evaluations for surgical, CPT and sterilization within the assigned hospitals
  • Train and educate customers on the adequate usage of our products to help accelerate new business implementations and create customer preference for the Halyard products and services
  • Work with the CPT manufacturing plant on CPT changes and improvements
  • Regular interaction with the internal office departments, pricing & tender team, customer service, RA/QA and supply chain to drive a high customer satisfaction
  • Regular interaction and involvement in technical committees for category and product specifications and national standards

4. EDUCATION & EXPERIENCE REQUIRED:

  • At least 5 years working experience as Operating Room Nurse or equivalent
  • Knowledge and experience in Operating room techniques, practices and management
  • Working knowledge of Central Sterilization Services Departments
  • Experience in Infection control is an asset
  • Experience in a clinical specialist role is an asset

5. KNOWLEDGE SKILLS & ABILITIES:

  • Excellent communication skills and team-player
  • Demonstrated problem solving and decision-making ability
  • Strong project/time management & organisational skills; ability to set priorities and manage multiple projects simultaneously
  • Hands-on mentality and a desire to work in a mid-size medical company
  • Problem solver with a good sense for managing objections and managing the interests of different stakeholders in the decision-making process
  • Commercial attitude
  • Fluent in Dutch and French. Working knowledge in English.
  • Solid knowledge of MS Office

6. KEY COMPETENCIES:

  • Must have a flexible approach to work and be capable of handling multiple priorities in a fast-paced environment.
  • Strong attention to detail with a high degree of accuracy and excellent organisational and communication skills.
  • Ability to work with and empathise with colleagues and customers from varied backgrounds and cultures.
  • The person in this role understands that he/she will operate in an ISO9001 controlled environment and is willing to implement and understand the basic principles of such ISO quality standard.

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