Customer Support Advisor with German/Polish/Czech or Lithuanian
il y a 1 semaine
Customer Support Advisor with German/Polish/Czech or Lithuanian
Client:Language Matters
Location:Ghent, Belgium
Job Category:Other
EU work permit required:Yes
Job Reference:43de332ed2b2
Job Views:2
Posted:06.03.2025
Expiry Date:20.04.2025
Job Description:One of the leaders in the automotive industry is in urgent need of Customer Support Advisors with German, Polish, Czech, and Lithuanian language skills to join their young and dynamic team in Ghent, Belgium. You will be the first point of contact for drivers experiencing a breakdown of their vehicle, cooperating with the logistic and technical department to get them back on the road as fast as possible.
Your responsibilities will include:
- Manage breakdown cases all over Europe
- Partner with your colleagues and other departments to find the best solution
- Communicate with customers, understanding their needs and following defined breakdown processes
- Other ad hoc tasks
About you:
You are an outgoing person who enjoys communicating with people and working in a team. You know how to prioritize tasks and have great time-management skills. The role is 24/7, so you will need to be available to work in evening and night shifts, as well as weekends. You will have the chance to work 50% remotely. Benefits include a 13th month salary, a meal card, shift allowance (for evening/night and weekend shifts), transport allowance, etc. If you move from abroad, the company will support you with relocation by covering accommodation for the first month.
Profile:
- Fluency/conversational skills in English and two of the following: German, Polish, Czech, Lithuanian
- Previous experience in a customer service role is desirable
- Great communication skills and team spirit
- You are based in Ghent, Belgium, or open to relocate (relocation package offered)
To apply, please send your CV in English and in Word format to Henna.
Language Matters is acting as an employment agency in relation to this vacancy.
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