Customer Service Officer Dutch-Polish-English
il y a 3 semaines
Location: Spain, Belgium
Education: Higher secondary – Bachelor
Hours: 33 hours
Frequent direct telephone contact to resolve incoming breakdowns quickly and efficiently through telephone support.
Responsibilities:- Preferably Monday, Tuesday and Wednesday (fulltime) from 20:00 to 08:00. This is negotiable.
- Incoming phone calls, e-mails and faxes treating and dispatching:
- Accepting phone calls and responding to the customer's inquiries and internal and external intervening parties in accordance with predetermined procedures.
- Collecting additional information.
- Check the data for accuracy and completeness.
- Reception & Services; provide technical support; search workshop.
- Keep the customer and all involved updated.
- Complaint handling (from customer to contractor; from contractor to EBTS).
- Ensures the monitoring and control of the agreements with the parties involved:
- Regarding the service.
- Regarding complaint handling, etc.
- Regarding the service conditions and agreements.
- Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:
- Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files).
- Enter required information into the system.
- Register performed operations.
- Responsible for the internal and external monitoring of client files.
- First name *
- Last name *
- Telephone *
- E-mail *
- Motivation *
- Resume * Accepted file types: pdf, docx, xlsx, pptx, Max. file size: 10 MB.
I agree that EBTS will process and store the above data as described in the privacy statement.
About Us:We keep on growing, we're always in motion. We're always looking for people who are:
- Loyal and happy to help.
- Ambitious.
- Professional.
- Group-minded.
- Modest.
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