Customer Service Manager

il y a 3 semaines


Bruxelles, Région de Bruxelles, Belgique Verpoucke Consulting Temps plein
  • Locatie: BELUX

Verpoucke is als HR-partner steeds op zoek naar toptalent voor klanten, voor projecten of om deel uit te maken van ons eigen team. Afhankelijk van jouw achtergrond hebben wij opportuniteiten in vast dienstverband of op projectmatige basis. Rode draad in onze aanpak is maatwerk, focus op candidate experience en bovenal een bovenbeste match tussen jou en je nieuwe uitdaging Interesse in een technische of technisch commerciële job? Ontdek onze vacatures.

Waar werk je aan mee?

Je waarborgt de klanttevredenheid van premium technische producten bij de B2C eindklanten.

Concreet omvat jouw job als Klantendienst Manager in Regio Brussel/Denderleeuw:

  • Leidinggeven aan de klantendienst voor particuliere klanten regio BeLux
  • Waarborgen van servicekwaliteit en streven naar maximale klanttevredenheid
  • Optimaliseren van processen door standaardisatie en verbetering van werkinstructies
  • Beheren van kosten en opbrengsten binnen de klantenservice, inclusief verkoop van reserveonderdelen
  • Ontwikkelen van medewerkers door opleidingen, technische trainingen en functioneringsgesprekken
Voordelen voor jou?
  • Brutoloon afhankelijk van ervaring en competentie, aangevuld met extralegale voordelen:
    • Mobiliteitsbudget
    • Onkostenvergoeding voor werk gerelateerde verplaatsingen
    • Groepsverzekering
    • Tablet en GSM met abonnement
    • Maaltijdcheques
    • Ecocheques
  • Bonussysteem op groepsniveau
  • 20 vakantiedagen met ADV dagen
  • Vast contract van onbepaalde duur
  • Vlot te bereiken met het openbaar vervoer
  • Werken bij een internationaal premium merk
Wat is jouw meerwaarde?

Jouw meerwaarde voor de vacature van After Sales Manager:

  • Minimum 5 jaar ervaring in een gelijkaardige leidinggevende functie
  • Technische A2 of bachelor met ervaring
  • Vloeiende kennis van Nederlands, Frans en Engels
  • Uitstekende people skills en communicatieve vaardigheden
  • Helicopterview, resultaatgericht en analytisch denkvermogen
Waar start je?

Je komt terecht in een internationale organisatie. Deze premium brand richt zich vooral op de particuliere markt van eindklanten die kiezen voor kwaliteit, innovatie en service. Je werkt er in een Benelux structuur waarbij korte rapportagelijnen en een toegankelijke sfeer kenmerkend zijn. Werk mee bij een bedrijf dat oog heeft voor persoonlijke ontwikkeling en kansen biedt om mee te groeien met de organisatie.

Let's do this

Solliciteer online of neem gerust contact op met Fleur Delarue voor meer info via +32 26162067.

Na uw sollicitatie

Leuk dat u interesse heeft in deze vacature. Zodra u uw sollicitatie heeft afgerond, nemen wij deze direct in behandeling. Binnen 24 uur ontvangt u een reactie.

Erkenningsnummer: VG. 1033/BO, B-AB06.020, W. RS.381 W. SO. 381#J-18808-Ljbffr
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