Customer Experience Officer
il y a 3 semaines
Do you enjoy a challenge? Is problem-solving second nature to you? Would you like to be part of a dynamic and supportive team?Then the position of Complaints Case Manager might be just for youEvery complaint is a valuable opportunity — a chance to learn, improve, and grow. Each case helps us enhance our products and services, ensuring a better experience for all our clients.If you have a passion for quality and believe in continuous improvement, we'd love to meet you.Your ResponsibilitiesAs a Complaints Case Manager within our Dutch-speaking Complaints Management Team, you will manage a portfolio of customer complaints from A to Z.Your key tasks will include:Analyzing complaints independently and assessing their impact.Collaborating with other departments to gather all relevant information and shape effective solutions.Responding to customers in a clear, empathetic, and timely manner — ensuring they feel truly heard.Identifying structural improvements to help optimize internal processes.Maintaining strong product knowledge and striving for efficient, high-quality resolutions.What We're Looking ForYou are someone who:Works independently with a proactive and positive attitude.Thrives in a complex environment where teamwork and communication matter.Is accurate, organized, and solution-oriented.Qualifications:Bachelor's degree or equivalent experience.Strong command of Dutch (mandatory).Good understanding of banking products.Basic knowledge of French.
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Customer Experience Specialist
il y a 13 heures
Brussels, Belgique STIB MIVB Temps plein**Votre environnement**: La STIB, c'est plus de 10.000 collaborateurs et collaboratrices engagés parmi plus de 300 métiers différents ! Saviez-vous que nous faisons partie des rares entreprises de transport publique au monde s'occupant tant de la conceptualisation et la construction que de la planification et l'exploitation de son réseau ? C'est ce qui...
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Customer Experience Business Analyst
il y a 2 semaines
Brussels, Belgique Sodexo Benefits & Rewards Services Temps plein**ABOUT THE JOB** **Customer Experience Business Analyst** - be the change. Let’s go above and beyond Are you looking for your next challenge that makes sense, within a Globally renowned company with the fast-growing pace from a start-up? Yes, the best of all worlds exists! We are Sodexo Benefits and Rewards Services (BRS), entity of Sodexo, we’re...
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Customer Experience Coach
il y a 13 heures
Brussels, Belgique Sympl Temps pleinVotre mission en tant que Customer Experience Coach est de d’offrir à nos clients le meilleur service possible, nous attachons une grande importance à la formation et au développement de nos collaborateurs. Nous recherchons donc un(e) Customer Expérience Coach, enthousiaste et dévoué(e) pour améliorer notre expérience client. Vous devrez suivre et...
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Customer Experience Consultant
il y a 13 heures
Brussels, Belgique Gazelle Global Consulting Temps pleinIT - PR/066542 - Permanent One of my market leading client is urgently looking for a Customer Experience Consultant to join their team in Brussels, Belgium. Are you a Digital Marketing Consultant who can combine business and digital marketing know-how, with operational expertise to build outstanding experiences for our customer’s customer? **What you...
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Chief Experience Officer F/M
il y a 2 semaines
Brussels, Belgique Lyreco Group Temps pleinAre you excited for your new career adventure? At Lyreco, we offer more than just a job, but a career! We are looking for a talented and ambitious new Chief Experience Officer to join in HQ (Marly).Lyreco is the European leader and the third largest distributor of workplace products and services in the world. A privately owned company since 1926, Lyreco has...
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Customer Experience Manager
il y a 12 heures
Brussels, Belgique Federale Temps pleinAls Federale Verzekering onderscheiden we ons door onze zelfstandige structuur van het type “onderlinge verzekeringsonderneming” waardoor wij onze klanten delen in de winst onder de vorm van restorno’s._ - Federale Verzekering is dus niet zomaar een verzekeringsonderneming. Al meer dan 100 jaar kiezen we voor de menselijke aanpak, en dat voel je, ook...
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Operations Officer Customer Service Officer
il y a 13 heures
Brussels, Belgique HNM Solutions Temps plein**Role: Operations Officer - Customer Service Officer** **Location: Brussels, Belgium** **Deadline for submitting CV's: Asap** **Start Date: 16/04/2025** **End Date: 31/08/2025** **Client:BNP Paribas Fortis** **Description**: - **Ensure day-to-day contact with our end customers** - 1st contact point for our customers - Provide correct answers to our...
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Expert Customer Experience
il y a 2 semaines
Brussels, Belgique P&V Temps pleinChez P&V, la satisfaction client est au cœur de notre stratégie. En tant qu’Expert Customer Experience & Insights, vous jouez un rôle clé dans la compréhension des attentes de nos clients et dans la transformation de ces insights en actions concrètes. Vous collaborez avec l’équipe Customer Experience, Insights & Academy pour faire évoluer nos...
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Customer Service Officer
il y a 13 heures
Brussels, Belgique Axis Temps pleinOur client active in the banking sector is looking for a Customer Service Officer. **Description** Your mission: - You ensure day-to-day contact with our end customers; - You are the first contact point for our customers; - You provide correct answers to our customers questions. **Profile** - You have a Bachelor degree; - You have preferably an experience...
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Oncology Customer Experience Manager
il y a 13 heures
Brussels, Belgique MSD Temps pleinWe have an exciting new job opportunity at our location in Brussels, Belgium. We are hiring an **Oncology Customer Experience Manager**. **Welcome to our team** Our Oncology team is dedicated to delivering breakthrough innovations that extend and improve the lives of cancer patients worldwide. Our team of forward-thinking individuals achieve this through...
