Onboarding Manager in Brussels

il y a 2 semaines


Bruxelles, Région de Bruxelles, Belgique The White Team Temps plein
**1. CONTEXT/INTRODUCTION

At the Whiteam we are seeking an
Onboarding Manager to join our team in
Brussels and work with the** European Commission.

**2. DESCRIPTION OF THE TASKS
Following tasks will be performed by external service provider:

  • Customer relationship management aiming at the adoption of digital solutions
  • Creation of stakeholder maps or similar Creation of stakeholder maps or similar
  • Creation of adoption dashboards and reports
  • Overseeing the adoption journey of several types of stakeholders
  • Resolving stakeholder complaints quickly and efficiently
  • Contributing to the success of digital projects and initiatives by keeping stakeholders updated to ensure their adoption of digital solutions
  • Identifying the services needed to ensure stakeholder satisfaction
  • Autonomously turn communication objectives into strategies, tasks and activities and oversee / contribute to their implementation
  • Managing communications and defining strategies to increase results in line with defined adoption targets (from awareness to action)
  • Creating and enforcing plans that help meet the needs of stakeholders
  • Reporting to relevant structures
**3. LEVEL OF EDUCATION

As stated in the Article of DIGIT-TM II Service requirements, a minimum educational qualification for lot 3 is: Level of education corresponding to Level 7 of the European Qualification Framework which typically corresponds to a master degree of 5 years.

**4. KNOWLEDGE AND SKILLS
Following skills and knowledge are
required for the performance of the above listed tasks:

  • Ability to work autonomously, managing his/her own workload independently, providing status updates, liaising with others and escalating issues as appropriate.
  • Strong interpersonal skills and ability to understand what each stakeholder wants and needs
  • Aptitude to foster positive relationships
  • Problemsolving attitude
  • Excellent communication skills
  • Ability to prepare clear and wellstructured documents, and presentations
  • Teamwork and leadership skills, including ability to work in a friendly, organised, and wellstructured manner also under pressure
  • Capability of integration in an international/multicultural environment, rapid selfstarting capability and experience in working in team;
  • Ability to participate in multilingual meetings;
  • Ability to work in multicultural environment, on multiple large projects;
  • Excellent Team Player
  • Ability to understand, speak and write French and English (B2 level for both) will be an advantage;
**5. SPECIFIC EXPERTISE
Following specific expertise is
mandatory for the performance of tasks:

  • Knowledge of customer relationship management practices and tools
  • Experience in the use of Atlassian collaborative tools (e.g., Confluence and Jira) and Microsoft Office Tools (e.g., PowerPoint)
  • Experience in the IT domain
  • Experience in decisionmaking process systems
  • Experience in EC Edit drafting tool
**6.

CERTIFICATIONS & STANDARDS:
No certification is mandatory but the following certifications would be considered an advantage for the performance of tasks:

  • Any certificate related to project management (e.g. PM2, Prince2)
**7. WORKING METHODS, ENVIRONMENT AND CONDITIONS

Service delivery mode:
Near-Site

_Service delivery:
_
_ The services shall be performed remotely in Near-Site (must be located max. 2 hours away from the office at Brussels. The external service provider may be requested to participate in the meetings with the Commission's services in Brussels._
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