Junior IT Support Officer

il y a 2 semaines

Ixelles, Région de Bruxelles, Belgique Solvay Brussels School Lifelong Learning Temps plein

We are looking for a motivated IT Support Officer to support to the day-to-day activities of the whole SLL team.

Are you looking to be part of a team where your ideas are valued, and you can see the direct impact of your work? Do you love challenges and have a "go-getter" attitude? Do you want to be part of the Solvay Lifelong Learning team to have a positive impact on society? Then we want to meet you

ABOUT Solvay Brussels School of Economics and Management and Solvay Lifelong Learning.


Located in Brussels, the heart of Europe, and part of the Université Libre de Bruxelles (ULB), Solvay Brussels School is a leading business school in Belgium.

Connected to the School, Solvay Lifelong Learning's mission is to answer the lifelong learning needs of managers with a programme portfolio that includes Open Enrolment Programmes (incl. short seminars and executive masters), Customer-specific programmes (fully customized for companies), MBA and Advanced Masters.

We cover the main management practices, from General Management to more specialized disciplines such as Leadership, Digital Transformation, Finance, Innovation, Marketing and much more.


WHAT WILL BE YOUR POSITION?


As an IT Support Officer, reporting to the Operations Director, you will provide first, second and even third line support to end users and maintain the hardware provided to them.


In concrete terms, you will:
- assist users with their IT problems: you install and configure laptops, tablets and smartphones, both in terms of hardware and software. You configure and/or maintain printers, high volume scanners,...
- distinguish between isolated problems and structural problems. If necessary, you report problems to the infrastructure teams in good time and discuss the problems with them.
- support the simplification and standardisation through automation (packaging, automated deployments, etc.).

You also participate in the establishment of indicators that measure the team's operations. With your colleagues, you organize knowledge transfer moments in order to increase the team's level.

You will also participate to transversal projects that would require your help.

Requirements:

Must-have skills and mindset:

  • You have a higher secondary education diploma or a Bachelor's degree in computer science
  • You have good knowledge and experience in hardware and software (including the operating system).
  • You have a good basic knowledge of the IT infrastructure (LAN, TCP/IP, security infrastructure, Windows domains, network printing, etc.) enabling you to make a wellfounded diagnosis.
  • A knowledge and experience in ITIL is an asset.
  • You take initiatives, are resultoriented and make it a point of honour to find (structural) solutions.
  • You work in a structured way and plan your work by setting priorities.
  • You have good communication skills and are stress resistant.
  • You have a good knowledge of English and French.
  • Experience in the Education sector is a plus.

Localization and work regime:

  • Campus Solbosh, ULB in Ixelles
  • 3 days per week: Wednesday, Thursday and Friday, from 10:00 am to 7:00 pm

Benefits

We offer you:

  • An exciting job in a young, dynamic and engaged team within a renowned and fastgrowing organisation dedicated to the promotion of toplevel education
  • An openended employment contract
  • A multidisciplinary and multicultural working environment
  • A nonroutine position
  • A high level of autonomy and numerous interactions with a variety of external players
  • Great networking opportunities within the academic community and corporate world
  • A learning environment

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